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TDS Telecommunications LLC · 10 hours ago

Advisor-Business Billing & Sales Support

United States

Full-time

Remote

Entry Level

$19.43/hr - $29.15/hr

2+ years exp

TDS Telecommunications LLC is a company dedicated to connecting people through innovative fiber internet technology. The Advisor-Business Billing & Sales Support role involves managing customer billing concerns, resolving inquiries, and ensuring proper documentation for funding processes while supporting order entry and internal communication.

Telecommunications

Responsibilities

Take the lead role and manage customer billing concerns via phone, email and chat making sure to follow CPNI and Account Security guidelines. Educating customers on how to read they’re monthly statements or to use online billing tools. including: Must be able to understand general contract language and be able to relate it to customer’s billing statements and also accurately quoting term lengths and remaining duration of term. Investigate billing disputes and negotiate customer credits as needed. Manage customer’s expectations regarding toll fraud as well as other miscellaneous billing topics such as providing bill reprints as requested, billing address changes, etc

Submit orders for Business customers including disconnect orders, install orders for customers whose accounts were disconnected for non-payment, Change of Liability/Ownership requests, PIC Changes, as well as processing any tax exemption paperwork

Main point of contact for all e-Rate & Rural Health Care Funding customer questions regarding funding credits. Answer general questions for customers regarding customer funding requests

Early Termination (ETC Processing). Review Contracts (TSA, CSA, Addendum & Amendments) to calculate ETC Quote requests from customers/ sales. Also processes final ETC calculation and provides the amount to the Billing Team via MSLV task. Contacts customer to discuss any remaining services on account or to inform them of bundled services that will be disconnected as a result of the port out, if applicable

Non-revenue generating project work as assigned which could include, but not limited to contacting customers, issuing orders and working with internal teams

Perform other duties, billing projects and audits as assigned by supervisors

Qualification

Customer service experienceBilling experienceMicrosoft SuiteSales skillsInterpersonal communicationTime managementAdaptabilityTeam collaboration

Required

Associates degree (or higher) or 2+ years professional work experience or current military service or prior military honorable discharge

2+ years Customer service or billing experience

Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs

Preferred

Ability to adapt to rapid change and fast-paced environment while incorporating time management skills

Working knowledge of Microsoft suite of products, as well as ordering and billing systems, and customer information systems

Advanced sales and/or customer service skills

Experience in a direct sales program preferred

Associates degree preferred

Familiarity with products and services offered by the Company

Excellent interpersonal communication skills (verbal, written, etc.)

Ability to establish and maintain excellent working relationships

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees