Apply on Employer Site

Universal Orlando Resort · 1 day ago

Generalist, Human Resources Business Partner - Universal Kids Resort

Frisco, TX

Full-time

Onsite

Mid Level

3+ years exp

Universal Orlando Resort is seeking a Generalist, Human Resources Business Partner to provide HR counsel and support to leadership and hourly Team Members at Universal Kids Resort. The role focuses on maintaining positive employee relations, managing HR processes, and serving as a liaison with other HR departments.

Entertainment

Responsibilities

Consults with Managers and Supervisors regarding Team Member discipline and performance issues. Investigates employee workplace situations, up to claims of harassment, discrimination, policy violations and employee conflicts. Supports decision-making related to terminations and other forms of discipline. Ensures that corrective Team Member coaching and counseling are handled in a fair and consistent manner

Provides support to Team Members by interacting and communicating with Guests and Team Members across the resort, visiting break rooms and offices to promote positive relations and seek out potential issues

Supports the process involved in reviewing Performance Reviews, Team Member Counseling's, and Performance plans. Ensures that any written communication directed to Team Members is legal, fair, consistent, in line with UDX values, and follows the progressive discipline policy where applicable. Provides input and drives dialogue regarding Team Member Reasonable Accommodation requests/decisions

Manages and monitors annual HR processes and special project initiatives and follows up as needed. This includes but is not limited to: Open Door Plus Appeals, Wardrobe, Recognition Events, Town Hall events, Team Member satisfaction (TSAT) meetings, HR Roundtable presentations, Peer Review preparation, Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, talent review and staffing assistance for job fairs

Provides advice and consultation for Team Members regarding benefits, payroll questions, policy interpretations, and EAP issues. Provides direction for internal transfer and career path direction including on-boarding plans, within division seasonal growth opportunities, and related follow-up paperwork

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities

Perform other duties as assigned

Qualification

Human Resources experienceEmployee RelationsCommunication skillsData analysisMS ExcelOrganizational skillsCoaching skillsProfessional demeanorPoliciesSAP experienceAdaptability

Required

Strong communication skills, both verbal and written

Solid organizational skills, ability to handle multiple priorities

Ability to flex & adapt in a fast-paced, constantly changing environment

Demonstrated ability to deliver high quality HR services

Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues

Ability to research and analyze various types of data and information

Independent, self-starter, requiring minimal day-to-day task supervision

Professional, confident demeanor

Base knowledge of company policies & practice

Thorough knowledge of MS Excel, Word and PowerPoint, experience with SAP preferred

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Consistent attendance is a job requirement

Bachelor's degree in Human Resources, Industrial Relations, Business Management, or related field required

3+ years Human Resources experience in an HRBP or Employee Relations role in a large-scale fast-paced HR environment required; or equivalent combination of education and experience