Premera Blue Cross · 12 hours ago
Team Lead, Instructional Design
United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $130K/yr
4+ years expPremera Blue Cross is dedicated to improving healthcare and empowering its employees. The Team Lead–Instructional Design will drive innovation in training programs by integrating AI and automation, while providing leadership and support to the instructional design staff to enhance learning solutions for Customer Service Representatives.
Cyber SecurityHealth CareInformation TechnologyInsurance
Responsibilities
Act as an internal consultant, provide technical advice and consultation to customer groups and stakeholders by advising management on project operations and activities
Develop mechanism to evaluate training needs of clients to identify training desired; identifying target groups, testing evaluation mechanism with pilot groups to determine effectiveness and efficiency; and determining best method of delivering training
Provide day-to-day leadership to the curriculum development staff
Develop methods to routinely assess the effectiveness of the curriculum associated training programs on multiple campuses
Promote staff professional development and career growth
Build effective relationships within all levels of the organization
Successfully interface with members of our senior management team
Effectively and positively always advocate the OCLD department’s perspective
Independently develop and administer performance improvement plans and activities
Promote teamwork
Employ appropriate levels of flexibility, customer service, conflict resolution, problem solving, innovation and 'big picture' thinking
Other duties as assigned
As part of this role, you may be assigned internal controls derived from Premera’s internal controls framework. You will be accountable for understanding the controls assigned to you, their impacts on Premera, and to ensure that they are operating effectively
Qualification
Required
A Bachelor's degree or four (4) years of work experience (Required)
Two (2) years of experience with technical training or procedures development programs (Required)
Two (2) years of experience in customer service, contact center or operations (Required)
Instructional design experience
Project management experience
AI or automation experience
Previous Team Leader/supervisory experience
Healthcare experience
Experience working in a fast-paced training environment
Preferred
Advanced Degree
Professional Certifications (Project Management, Technology, Performance Consulting)
Experience with Change and Transition Management
Benefits
Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Company
Premera Blue Cross
Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Roe
President and Chief Executive Officer
Talha Ashraf
EVP and CFO
Recent News
2025-12-04
TechTarget
2025-10-31
Company data provided by crunchbase