Apply on Employer Site

gpac · 5 hours ago

Director of Operations

Carson, CA

Full-time

Onsite

Director/Executive

$120K/yr - $130K/yr

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. The Director of Operations will oversee the management and development of distribution and warehouse management, focusing on strategic growth, operational efficiency, and customer retention.

ConsultingHuman Resources

Responsibilities

Oversee management, execution, direction, coordination, and development of distribution and warehouse management offering; including developing and managing budgets, new business sales involvement and pricing, employee development, implementation and project management, system administration, warehouse management, customer growth while guiding and directing Managers

Develop warehouse operational strategies for future growth and services of distribution and Warehouse by conducting needs assessments, performance reviews of Managers and employees as required

Manages leadership over all current and future facilities

Establishes and Manages key KPIs, that can be measured and monitored to determine success

Proactively manage customer objectives to achieve customer retention

Configure warehouse layout for optimum storage capacity and workflow, perform cost/benefit analyses

Identify and evaluate potential technologies for review, assist with definition of user requirements

Develop performance measurements across job functions

Develop customer service standards and contribute information for review by Upper Management to meet overall organizational strategic plans

Identify areas of operations that need development and integrate innovative changes to maximize efficiency and reduce department's operational costs

Maintain and improve warehouse operations by monitoring system and human performance

Cultivate strong business relationships with customers by assessing complex situations, identifying root causes, and developing solution based strategies that generate positive results

Conduct and communicate market research that impacts business

Responsible for contract renewal and pricing

Cultivate talent through teaching, coaching, and developing on a daily, weekly, monthly basis

Hold quarterly developmental reviews providing direct reports relevant feedback to help them succeed

Hold team accountable for execution of internal and external commitments

Review and interact with sales team to drive business unit growth

Responsible for third party carrier procurement and carrier management

Create a culture of continuous quality improvement and maintain reporting of improvement actions

Manages business unit profitability

Implement and onboard new accounts

Ensure all aspects of customer contract are effectively communicated, managed, and documented

Prepare and complete action plans, manage system, and process improvement and quality assurance programs

Communicate efficiently with CEO & HR identifying issues of safety, efficiency interruptions, and other issues

Ensure employee safety, Food Safety & Quality (FSQ), and efficiency goals are met by enforcing the company's food defense and security policies

Compliance with all companywide, OSHA, local, state, and federal rules and regulations, policies and procedures, Local 630 Union regulations and Code of Conduct standards

Qualification

Warehouse managementProduce distribution servicesContracting/procurement experienceWMS technologyAnalytical skillsBilingual in SpanishCommunicationDetail orientedLeadership skillsTeam player attitude