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State of Arkansas · 2 days ago

USER SUPPORT COORDINATOR

Little Rock, AR

Full-time

Onsite

Entry, Mid Level

$60K/yr - $99K/yr

2+ years exp

The State of Arkansas is committed to serving the community and ensuring the safety of its residents. The User Support Coordinator role involves coordinating user support requests, managing workflows, and providing technical assistance to meet users' needs effectively.

EducationEmploymentGovernmentPublic RelationsRecreation

H1B Sponsor Likely

Responsibilities

Coordinate the scheduling and prioritization of user support requests

Act as the point of contact for user support requests, ensuring they are addressed in a timely and efficient manner

Track and document issues in helpdesk systems, ensuring accurate reporting and follow-up

Assist in developing and updating training materials for both staff and end users

Provide first-line troubleshooting for routine technical issues

Escalate unresolved issues to appropriate higher-level support staff

Assist with the analysis of support trends to help identify recurring issues

Ensure that support resources are effectively allocated to meet user demands

Qualification

Information Technology SystemsIQIESTechnical SupportHelpdesk Ticketing SystemsCustomer ServiceOrganizational SkillsCommunication Skills

Required

Knowledge of Information Technology Systems

Knowledge of iQIES, ACO/ASPEN

This positions requires periodic lifting of PCs, printers, and other technology equipment

Ability to bend and possibly crawl over furniture and climbing ladders

Installation, troubleshooting, and various technology support to staff and long-term care facilities

Occasional Travel Is Required As Necessary

This position will occasionally work after business hours

Possession of a valid driver's license and the ability to drive a state vehicle

Strong organizational and time management skills

Ability to communicate technical information to non-technical users

Basic knowledge of operating systems, applications, and troubleshooting techniques

Familiarity with helpdesk ticketing systems and tracking tools

Excellent customer service skills and attention to detail

An associate's degree in information technology, computer science, or a related field, or equivalent work experience preferred

Two years of experience in a technical support role, preferably within a government or large organizational setting

Benefits

Pension

Maternity leave

Paid state holidays

And much more

Company

State of Arkansas

Glassdoor3.5

State of Arkansas is a government organization that offers child support, business, employment, education, and recreational services.

Founded in 1836

Little Rock, Arkansas, USA

10001+ employees

https://portal.arkansas.gov/

H1B Sponsorship

State of Arkansas has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)