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Chase · 1 day ago

Account Manager I

8181 Communications Pkwy Bldg A, Plano, TX, 75024, US

Full-time

Hybrid

Mid Level

3+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As an Account Manager I, you will manage a team of Specialists and/or Analysts, ensuring exceptional customer experiences and achieving key service metrics while adhering to compliance regulations.

BankingFinancial Services

Responsibilities

Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications

Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business

Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary

Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations

Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation

Qualification

Customer service experiencePeople managementData analysisChange managementBlack Knight applicationsEffective feedbackSpanish languageVerbal communicationWritten communicationSelf motivated