Ramp · 17 hours ago
Customer Activation Manager | Strategic Enterprise
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$155K/yr - $264K/yr
10+ years expRamp is a financial operations platform designed to save companies time and money. The Customer Activation Manager will implement Ramp’s products for newly closed strategic enterprise customers, ensuring successful onboarding and maximizing product utilization.
FinanceFinancial ServicesFinTech
Responsibilities
Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach
Qualification
Required
Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
Experience managing strategic enterprise customer relationships with numerous stakeholders
Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Ability to anticipate customers' needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment
Preferred
Bachelor's degree from an accredited university
Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience implementing a nascent product to an Enterprise
Experience at a high-growth startup
Benefits
100% medical, dental & vision insurance coverage for you + Partially covered for your dependents + One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
2026-01-16
2026-01-16
2026-01-15
Company data provided by crunchbase