Vice President Customer Success Merchandising jobs in United States
cer-icon
Apply on Employer Site
company-logo

Chase · 2 days ago

Vice President Customer Success Merchandising

position450 W 33rd St, New York, NY, 10001, US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$88K/yr - $188K/yr
date5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Vice President, Customer Success - Merchandising, you will lead the development and execution of merchandising strategies and content initiatives to drive commercial success and customer engagement.

BankingFinancial Services

Responsibilities

Design and implement merchandising strategies to support business and consumer objectives
Lead planning, creation, and execution of engaging, brand-consistent content initiatives
Build strong partnerships with content, product, marketing, data science, and leadership teams
Oversee timely execution of merchandising and content projects
Collaborate with data science teams to develop scalable, data-driven merchandising solutions
Monitor and analyze key metrics to refine tactics and maximize commercial outcomes

Qualification

Merchandising strategiesContent management toolsData-driven decision-makingContent strategiesE-commerce merchandisingAnalytical skillsVisual storytellingInnovationCollaboration skillsCommunication skillsProject management

Required

Bachelor's degree in a relevant field; advanced degree preferred
5+ years of experience in merchandising, marketing, or related areas, with a focus on content programming and execution
Experience with merchandising and content management tools
Proven track record in developing and executing content strategies for luxury or premium brands
Strong analytical skills and experience with data-driven decision-making
Excellent collaboration and communication skills
Ability to translate feedback into actionable improvements
Experience working with diverse cross-functional teams
Passion for innovation and enhancing customer experience

Preferred

Experience managing multiple projects simultaneously
Familiarity with advanced data analytics platforms
Background in visual storytelling and brand management
Experience in e-commerce or digital merchandising
Knowledge of emerging trends in merchandising and content strategy

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
And more

Company

Chase

twittertwittertwitter
Glassdoor3.9
company-logo
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
linkedin
leader-logo
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
linkedin

Recent News

Small Business Trends
Chase to Take Over Apple Card Issuance in Major Partnership Shift
2026-01-18
PYMNTS.com
AI Rewrites Lending for Borrowers FICO Scores Miss
2026-01-13
AfroTech
What's Happening With Apple's Credit Card?
2026-01-11
Company data provided by crunchbase