Savaria Patient Care · 1 day ago
Customer Service Representative
Maryland Heights, MO
Full-time
Onsite
Entry Level
2+ years expSavaria Patient Care is a division of Savaria Corporation, a global leader in accessibility and patient care products. The Customer Service Representative will support Handicare’s customer base by entering and modifying orders, responding to inquiries, providing technical assistance, and maintaining customer relationships.
ManufacturingMedical DeviceSupply Chain Management
Responsibilities
Enter, modify and expedite customer orders
Respond to customer inquiries regarding existing orders
Ensure the client’s requests are handled to completion
Field incoming customer calls regarding product details
Provide technical customer assistance on product troubleshooting/repair
Handle incoming (walk-in) customer requests. Demonstrate products
Prepare and issue quotations for customers, dealers and field-based sales representatives
Communicate any product/promotional updates to customers
Provide product support and education to existing dealers
Provide product support and help institute Handicare USA policies to both inside and outside sales representatives
Respond to sales reps on status of current orders
Generate and qualify leads
Provide telemarketing support on specific territory marketing initiatives
Fulfill requests for literature from dealers, sales reps and customers
Maintain and expand current customer database
As required, attend local trade shows and/or conferences
Execute direct mail/email campaigns; provide follow-up
Provide input to Handicare USA Management to assist with on-going product development
Assist in the development of marketing plans and general corporate communications (brochures, internet site, etc.)
Additional duties as requested or required
Qualification
Required
Bachelor's Degree (B.A. / B.S.) from a four-year college or university
2 years related experience in marketing, sales support & customer service
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
Ability to write reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Demonstrate knowledge of company products, their application, use, features, benefits etc
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Listens to others without interrupting
Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds well to questions
Writes clearly and informatively
Able to read and interpret written information
Works with integrity and ethically
Is consistently at work and on time
Treats others with respect and consideration, regardless of their status or position
Follows through on commitments
Demonstrates accuracy and thoroughness
Meets productivity standards
Preferred
Proficiency in Multiflex ERP, Microsoft Dynamics or other ERP systems
Company
Savaria Patient Care
Savaria Patient Care provides products designed for safe patient movement and positive outcomes for long-term care, hospital settings and homecare environments.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase