The AMES Companies, Inc. ยท 1 day ago
Industrial Customer Support
Smyrna, TN
Full-time
Onsite
Mid Level
3+ years expThe AMES Companies, Inc. is looking for a Customer Support Specialist to enhance the efficiency of their sales team. This role involves providing administrative, customer, and technical support, managing customer accounts, processing orders, and ensuring customer satisfaction.
Manufacturing
Responsibilities
Organize and maintain sales documents, customer records, and contracts
Prepare sales proposals and quotes
Serve as the first point of contact for customers, answering queries and handling basic product or service information
Manage order processing, ensuring orders are accurate and delivered on time
Track customer interactions and update CRM systems with relevant details
Stay updated on product features, updates, and market trends to assist sales staff and customers
Train new sales team members on administrative processes, CRM systems, and product/service offerings
Liaise with departments such as production, finance, and logistics to ensure smooth sales operations
Collaborate with finance to process invoices and follow up on pending payments
Coordinate with the logistics team to handle order fulfillment issues and returns
Qualification
Required
Minimum 3-years in customer service and or data entry
Excellent Communication Skills: For clear, efficient communication with customers and internal teams
Organizational Abilities: Managing records, schedules, and workflows with attention to detail
CRM Knowledge: Familiarity with CRM systems like Salesforce, HubSpot, or Infor LN for tracking sales activities
Customer Service Orientation: A customer-first approach to building and maintaining client relationships
Problem-Solving Skills: Quick thinking to resolve customer and operational issues
Company
The AMES Companies, Inc.
The AMES Companies, Inc., headquartered in Orlando, FL has a rich history of American manufacturing.
1001-5000 employees
H1B Sponsorship
The AMES Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2004-06-08Acquired
Leadership Team
Jennifer Adamy
VP, General Counsel & Secretary
Recent News
2024-06-05
2024-03-29
2024-03-27
Company data provided by crunchbase