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Traverse City Light & Power · 10 hours ago

Customer Service Representative

Traverse City, MI

Full-time

Onsite

Mid Level

$24.49/hr - $36.74/hr

3+ years exp

Traverse City Light & Power (TCLP) is a municipally owned electric and telecom utility serving approximately 13,000 electric and 3,000 fiber customers. They are seeking a Customer Service Representative to serve as a customer liaison, providing exemplary customer service and addressing inquiries while resolving problems.

Electrical DistributionInfrastructureNon Profit

Responsibilities

Assist customers/citizens via telephone, email, and in-person in answering inquiries, assisting with electric and fiber utility activation/terminations, explaining service offerings, details regarding billings for all TCLP utilities, and resolving customer issues

Set up services at new locations and associate them with a customer to determine a reading sequence number

Manage customer complaints, provide appropriate solutions and follow up to ensure resolution

Perform a variety of clerical accounting duties including preparing and updating spreadsheets, processing payments, receipts and posting transactions. Balance payment batches and prepare and balance daily payment sheets

Perform accurate work associated with daily/monthly reconciling of receipts and preparation of supportive documentation on a daily/monthly basis in reconciling receipts from subsidiary programs to the general ledger. Prepare daily bank deposits and coordinate the electronic submission of customer checks

Coordinate daily utility work orders with other departments to ensure accurate/timely completion of work performed

Assist with various program offerings; to include program enrollments, removals and payment verifications. This includes but is not limited to VGP and On-Bill Financing

Assist with the disbursement and receipt of equipment

Assist with troubleshooting minor issues related to fiber, as needed

Assist with clerical duties such as printing, sending computer-generated notices, creating mail merge files for letters as required by ordinance, and assisting with mailings as the need arises. Serve as a back-up for Customer Support Specialist

Gather, assemble, tabulate, proof, extend, balance, summarize, and post fiscal and related data; make involved mathematical computations (including calculating interest and manually calculating customer billings)

Qualification

Customer ServiceAccountingMathematical ComputationsCommunication SkillsOffice PracticesDetail OrientedOrganizational SkillsProblem Solving

Required

Educational requirements include a high school diploma or equivalent

Minimum of three years' related experience

State of Michigan Vehicle Operator's License

Ability to interpret basic accounting and banking practices and to learn and follow accounting and billing clerical procedures

Thorough knowledge of office practices, systems, procedures and equipment, including but not limited to photocopiers, multi-line phone systems, e-mail and internet use

Ability to perform mathematical computations rapidly and accurately

Ability to detect errors, determine cause and make corrections

Possess excellent verbal and written communication skills including spelling and grammar

Demonstrated ability to be detail oriented, accurately manage multiple tasks and stay organized