Lake of the Torches Resort Casino · 4 hours ago
Development Host
Lac Du Flambeau, WI, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrLake of the Torches Resort Casino is seeking a Development Host to provide exceptional customer service and promote positive guest relations. The role involves greeting guests, assisting with player enrollment, and maintaining communication with referral players to increase visits and revenue.
CasinoGamingHospitalityHotelResorts
Responsibilities
Acknowledges, greets guests and responds to guest requests, provides information and assists guests in a timely manner
Assists in providing complimentary amenities to Players Club Premier members and other high action players as needed
Actively sells and explains the benefits of being a Players Club member and enrolls guests in the Players Club Program
Must maintain monthly contact with their assigned “referral” players via email, letters or phone calls to promote upcoming events and increase trips to the facility
Works mainly on the casino floor looking for new “development” and “referral” players during the majority of their shift
Will receive a monthly goal to increase their player’s revenue over last year’s data. Ability to reach this goal month over month-year over year is essential to this position
Will receive daily and monthly goals within the Host development software program to increase their assigned player’s revenue over previous numbers as well as a daily referral goal for new players
Is assigned to “referral” players to ensure that they are able to spend the majority of their time on the casino floor
Works to increase the number of Premier players by increasing visits from assigned “referral” guests
Works mainly out of the Host work space to be able to complete any necessary comps in a quick fashion
Resolves guest issues or concerns, facilitates satisfactory outcomes and notifies the Lead Casino Host of the issue and results
Assists with internal department needs, as requested
Notifies manager, supervisor or facility administrator of situations that may affect guests or associates or the Lake of the Torches Resort Casino
Works within a team environment, where productive communication is critical
Performs other duties as assigned
Qualification
Required
A high school education or equivalent is required
Previous experience in a customer service and/or a sales environment is required for this position
Must have computer experience in Excel, Microsoft Word and Outlook as well as familiarity with mobile devices
Must possess excellent interpersonal, oral and written communication skills and exceptional customer service skills
Must be able to manage and maintain confidential and sensitive information with diplomacy and tact
Must be able to follow all Internal and Property control policies and procedures
Must be able to maintain a professional demeanor in stressful situations as necessary
Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission
All Casino Hosts must be able to work irregular hours, weekends and holidays
Must attend all mandatory meetings and participate in departmental training and development sessions
Preferred
Previous experience with or knowledge of the Casino player tracking system is a plus
Company
Lake of the Torches Resort Casino
Lake of the Torches Resort Casino offers accommodation, gaming, dining, convention center, drinks and entertainment services.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase