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GE HealthCare · 17 hours ago

Field Service Engineer 2 - Wichita, KS

Kansas, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment within healthcare systems, ensuring high levels of customer satisfaction and effective service delivery.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Assist customers in the use of instruments and systems; provide educational programs for customers as required; train customers on the use of computerized systems; troubleshoot customer complaints and perform necessary repairs

Work with service engineering team members and other staff to develop effective solutions for complex customer requirements

Develop and maintain customer relationships to ensure high levels of satisfaction

Conduct intake meetings at customer sites to understand needs, establish service plans, set expectations, and ensure follow-through

Coordinate and manage multiple priorities to complete assigned tasks within established timeframes

Utilize data analysis skills to resolve customer issues and identify opportunities

Leverage knowledge base to solve customer challenges

Demonstrate excellent interpersonal skills and decision making abilities

Maintain appropriate documentation for services performed

Ensure documentation of service work performed (e.g., troubleshooting steps, laboratory test results)

Other duties may be assigned

Qualification

Medical equipment servicingTroubleshooting technical issuesData analysis skillsMicrosoft Office SuiteCommunication skills

Required

Associates degree, Bachelor's degree, military education or High School Diploma/GED with 6+ years of experience servicing electrical equipment

2+ years of experience servicing medical equipment

Proficiency in Microsoft Office Suite required

Strong communication skills

Ability to analyze and troubleshoot technical issues

Valid Driver's License

Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred

Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time

Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity

Benefits

Relocation Assistance Provided

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees