QTS Data Centers · 23 hours ago
Process Excellence and Continuous Improvement
Duluth, GA
Full-time
Onsite
Senior Level
5+ years expQTS Data Centers is a leading provider in data center solutions, and they are seeking a Process Excellence & Continuous Improvement Manager. This role is responsible for designing and improving Procurement's operating models and processes, ensuring they are scalable and measurable across the organization.
Cloud ComputingCloud InfrastructureData CenterWeb Hosting
Responsibilities
Design, document, and maintain end-to-end Procurement operating models, including Source-to-Pay (S2P) workflows
Lead process standardization efforts across Procurement, ensuring consistency, clarity, and scalability
Develop and maintain SOPs, process maps, RACIs, SLAs, and supporting documentation
Ensure process documentation aligns with system functionality (Oracle, Workday) and compliance requirements
Support PMO intake, prioritization, and delivery governance for Procurement initiatives
Establish and maintain frameworks for project sequencing, dependencies, and execution readiness
Partner with Transformation PMs to ensure processes are designed with adoption, controls, and sustainability in mind
Support global deployments by ensuring process readiness and consistency across regions
Lead and evolve a continuous improvement program within Procurement
Identify process gaps, inefficiencies, and opportunities for simplification or automation
Use data, feedback, and performance metrics to prioritize improvement initiatives
Facilitate working sessions, retrospectives, and lessons-learned reviews to drive ongoing optimization
Define and track process performance metrics, adoption indicators, and feedback loops
Partner with the Change & Communications Manager to ensure process changes are supported by appropriate training and communications
Monitor adoption trends and surface risks related to process execution or sustainability
Ensure documentation and processes remain current as tools, policies, and business needs evolve
Partner with all Procurement leaders to align process expectations, and other adjacent QTS leaders external to procurement
Act as a trusted advisor on process design, governance, and operational maturity
Support culture enablement by reinforcing disciplined execution and accountability through clear processes
Defined internal communications cadence aligned to major process milestones (draft, pilot, go-live, stabilization)
Standardized Procurement newsletter content
PMO-owned change summaries provided to Change & Comms for distribution
Documentation version control
Qualification
Required
Bachelor's degree in business, Operations, Supply Chain, Procurement or related field
5+ years of experience in process improvement, PMO/Project Management, operations, or transformation roles
Demonstrated experience designing and standardizing enterprise processes
Strong understanding of PM fundamentals, governance models, and operating frameworks
Strong Procurement experience
Experience working in cross-functional, matrixed environments
Strong process design, documentation, and analytical skills
Ability to translate complex workflows into clear, usable standards
Excellent facilitation and stakeholder engagement skills
Comfortable working through ambiguity while creating structure
Strong organizational, prioritization, and execution discipline
Continuous improvement mindset with a focus on sustainability and adoption
Preferred
Experience with Oracle and/or Workday procurement systems
Agile, Lean, Six Sigma, or continuous improvement certification
Experience supporting global or enterprise-scale process deployments
Background in procurement, shared services, or operational excellence functions
Data center, infrastructure, or high-growth enterprise experience
Benefits
Medical
Dental
Vision
Life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Other company benefits
This position is equity eligible.
Company
QTS Data Centers
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.74BKey Investors
General Atlantic
2025-08-13Debt Financing· $1.65B
2021-06-07Acquired
2020-09-23Post Ipo Debt· $500M
Leadership Team
Brent Bensten
CTO
J
Jon Greaves
Executive Vice President - Quality Special Operations
Recent News
2025-12-15
2025-11-08
Company data provided by crunchbase