Helpdesk support (Apple hardware and software) ( moderators Engineers / Lead) @ San Diego, CA (need local or within 50 miles) jobs in United States
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AppLab Systems, Inc ยท 14 hours ago

Helpdesk support (Apple hardware and software) ( moderators Engineers / Lead) @ San Diego, CA (need local or within 50 miles)

positionSan Diego, CA
timeContract
remoteOnsite
seniorityEntry, Mid, Senior Level
date1+ years exp

AppLab Systems, Inc is seeking a Lead Helpdesk Support to manage multiple moderators and oversee the technical support for Apple hardware and software. The role requires strong leadership and customer service skills, as well as expertise in troubleshooting Apple products.

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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Yogesh Kumar
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Responsibilities

Site leads to have leadership experience managing multiple moderators, filing escalations and reports and managing participant schedule
Moderators should have customer service skills as well as strong hardware and software troubleshooting skills
Experience using Apple hardware and software (Mac, iPhone, etc.) is required
IT skills are a must, especially with Apple hardware/software, video data collection experience is a plus
SOPs will be provided at the vendor training and will lay out a checklist of tasks for each day and explain how to use each system required
Vendor staff will be operating the video recording devices while the participants interact with them
No travel required

Qualification

Apple hardware/softwareHardware troubleshootingSoftware troubleshootingCustomer servicePeople management

Required

1 year experience for Engineer
3 years experience for Lead
Leadership experience managing multiple moderators
Experience filing escalations and reports
Experience managing participant schedule
Customer service skills
Strong hardware and software troubleshooting skills
Experience using Apple hardware and software (Mac, iPhone, etc.)
IT skills, especially with Apple hardware/software

Preferred

Video data collection experience

Company

AppLab Systems, Inc

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AppLab Systems has a strong reputation as a Recruitment, Staffing, Healthcare and information technology consulting company.
dateFounded in 2006
location
South Plainfield, New Jersey, USA
people-size201-500 employees
web-link
https://applabsystems.com

H1B Sponsorship

AppLab Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (5)
2021 (38)
2020 (7)

Funding

Current Stage
Growth Stage

Leadership Team

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Tanuj Vashishta
Client Services Partner
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Company data provided by crunchbase