Customer Success Associate (Bilingual-Spanish, Contract) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Solstice · 1 day ago

Customer Success Associate (Bilingual-Spanish, Contract)

positionUnited States
timeContract
remoteRemote
seniorityEntry Level
date2+ years exp

Solstice is an award-winning, mission-driven clean energy company focused on expanding access to renewable energy. The Customer Success Associate will support customer inquiries and onboarding to ensure a positive experience with community solar.

Clean EnergyCleanTechEnergySaaSSolar
check
Growth Opportunities

Responsibilities

Support inbound call overflow and respond promptly to customer inquiries via phone, email, and chat
Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives
Maintain a thorough understanding of our services to assist customers effectively
Keep accurate records of customer interactions, including details of inquiries, complaints, and actions taken
Guide potential subscribers through the enrollment process, ensuring they understand and complete all necessary steps
Verify and process enrollment forms, ensuring accuracy and completeness
Assist customers with platform account setup and activation, troubleshooting any issues that arise
Provide information on subscription plans, billing, and benefits to potential subscribers
Document all activities in our customer system tools (SFDC, Zendesk) and in the Solstice platform
Fully understand the solar industry, community solar market, the Solstice customer profile and value proposition
Other duties as assigned

Qualification

Customer support experienceSpanish fluencySalesforce.comGoogle SuitesMicrosoft Office SuiteProcess-orientedProblem solverCommunicationOrganizational skillsPositive attitude

Required

Spanish fluency
Located in Pacific time zone or willing to support 9 am to 6 pm Pacific
Minimum 2 years of professional experience in managing and handling inbound calls and ticket requests
Experience with Google Suites, Microsoft Office Suite and Salesforce.com
Call center or support ticketing experience
Experience in CRM or Customer Support softwares
Process-oriented with great attention to detail
Patience with customer questions and the ability to articulate value proposition to external stakeholders with passion and energy
Love for helping and bringing joy to others
Full of positive attitude – you see challenges as learning opportunities
Proactive – you identify problems and design solutions without being asked
Excellent communication, interpersonal, and organizational skills
A problem solver; equally excited about the opportunity to solve small problems and big problems as long as they serve a larger mission
Enthusiastic, positive, and team-oriented; always willing to lend a hand to a team member
Excited to work in a fast-paced, growing scale-up environment
Driven, gritty, and resilient; demonstrated ability to persevere through unanticipated challenge

Preferred

Process documentation
Data Science/Reporting

Company

Solstice

twittertwittertwitter
company-logo
Solstice provides turnkey customer solutions for shared solar.
dateFounded in 2014
location
Cambridge, Massachusetts, USA
people-size11-50 employees
web-link
http://solstice.us

Funding

Current Stage
Early Stage
Total Funding
$4.8M
Key Investors
Google.orgTotalEnergies VenturesElemental Impact
2024-07-23Grant
2022-10-12Acquired
2020-07-01Convertible Note· $3.1M

Leadership Team

leader-logo
Sandhya Murali
Co-Founder and CEO
linkedin

Recent News

thefly.com
DeFi Development partners with Solstice to deploy portion of onchain treasury
2026-01-14
PR Newswire
Harmony Community Solar Farm Now Bringing Savings to Medical Center and Income-Qualified Residents in Illinois
2025-12-16
PR Newswire
Curry County "Goes Solar"
2025-12-04
Company data provided by crunchbase