New Charter Technologies · 8 hours ago
Senior IT Engineer
NetTech LA - Monroe
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $75K/yr
7+ years expNettech, a New Charter Tech company, is seeking a skilled and experienced Senior IT Engineer to join their team. In this role, you will address customer queries, resolve technical issues, handle complex escalations, and contribute to client success while staying informed about the latest advancements in computer technologies.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Closing out advanced and escalated helpdesk tickets quickly and efficiently
Providing mentorship and guidance to helpdesk technicians on escalated tickets
Handling onsite requests including system outages, printer failures, network issues, bandwidth problems, workstation and server failures
Following troubleshooting best practices and escalation policies
Demonstrating a strong sense of customer service
Documenting time and work clearly and accurately in the ticketing system
Staying up-to-date on current technology
Overseeing multiple clients as their "Lead", ensuring well-maintained environments
Qualification
Required
7-10 years of experience as a Systems or Network Engineer with escalation responsibilities
Benefits
Medical
Dental
Vision benefits
401(k)
PTO plans
Company
New Charter Technologies
New Charter Technologies operates as a Managed Service Provider (MSP).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bryan Bodhaine
CFO
Peter Melby
Chief Revenue Officer
Recent News
2026-01-14
Company data provided by crunchbase