Apply on Employer Site

HSBC · 5 days ago

Customer Outreach Specialist

Buffalo, New York, United States

Full-time

Hybrid

Mid Level

$46K/yr - $69K/yr

HSBC is a global bank committed to opening up a world of opportunity for its customers. The Customer Outreach Specialist will be responsible for mitigating risk by completing complex reviews and ensuring compliance with Anti-Money Laundering regulations while providing excellent customer service.

Financial Services

No H1B

Responsibilities

Improve Compliance with Anti-Money Laundering, other regulatory and legal requirements

Will have front line customer contact to gather any missing Know Your Customer and Customer Due Diligence information, to bring the customer information profile up to date with today’s regulatory and compliance requirements

Perform necessary enhanced due diligence on both customers and businesses when necessary

Work with team members to manage all pending CART reviews both individually and from a team approach

Provides the highest level of customer service with a strong focus on the customer experience, finds a balance in having a sensitive conversation with client while following all policies and procedures

Ensure compliance and operational risk controls are followed in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

Qualification

Anti Money LaunderingSanctions PoliciesMS OfficeSelf-managementMulti-taskingCustomer ServiceVerbal CommunicationWritten CommunicationOrganizational SkillsTeamwork