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Champion Windows & Home Exteriors · 1 day ago

Project Manager (In-Training)

Dayton, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Champion Windows & Home Exteriors is a company dedicated to customer satisfaction and quality manufacturing, seeking a Project Manager (In-Training) to lead and support their operational team. The role involves monitoring key performance indicators, managing customer satisfaction, and fostering teamwork while ensuring the division meets its revenue and service goals.

ConstructionConsultingHome ImprovementHome RenovationInterior Design

Responsibilities

Monitor and manage our key business reports, dashboards, and key performance indicators including but not limited to: Uninstall Reporting, AR, WIP, COGs, Service Reporting, Stage Payments, Cycle Times. Execute and maintain company policies and procedures

Proactively manage customer satisfaction and resolve customer concerns. Regular and systematic customer updates including but not limited to: sales/measure to product ordered/received/time to schedule, product service and post installation follow-up. Respond within 24 hours to customer inquiries including assigned tasks, emails, and phone calls. Personally visit customers that have filed Guild Quality/BBB/AG Complaints and resolve the concerns quickly with Regional Manager/ Regional Operations Manager’s input and or approval

Monitor and manage COGs, inventory, accruals, job costing, all invoicing, and big box store purchases. Within each product, verify cost of labor and material for employees and subcontractors to achieve division profitability expectations

Coach and foster teamwork, accountability, and trust within the operations team. Build positive collaboration among operations, sales and centralized teams. Recognize employee excellence and celebrate goal achievements. Identify underperformers, hold accountability, and implement training as required

Responsible and accountable for division capacity, forecasting, revenue and service. Ensuring staffing and training to achieve measure, installation and service requirements and objectives. Accurately forecasting by timely ordering, scheduling, updating system information, warehouse inventory and managing factory expected ship dates. Follow company installation revenue policies to achieve 100% completion, 100% payment, COC received, and customer post-installation communication

Qualification

Construction ExperienceProject ManagementSupervision SkillsMS Office 365Problem-Solving SkillsCommunication SkillsTeamwork

Required

Associate's degree in a related field or equivalent experience

2-5 years of relevant experience, preferably in the construction/remodeling industry

Ability to supervise and train others and create and organize schedules

Creative and practical problem-solving/critical-thinking skills

Excellent written and verbal communication skills

Computer software competencies (MS Office 365)

Valid DL and clean driving record

Benefits

Health, dental and disability insurance

Flexible spending account

401K

Paid vacation

Holidays

Company truck

Tools

Gas card

Phone allowance

Company

Champion Windows & Home Exteriors

Glassdoor2.5

With over six decades of experience and expertise, Champion Windows and Home Exteriors, a Great Day Improvements brand, is one of the nation’s leading home improvement companies.

Founded in 1953

Cincinnati, Ohio, USA

1001-5000 employees