Account Manager jobs in United States
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Vroom · 1 week ago

Account Manager

positionFort Worth, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is seeking an Account Manager responsible for collecting on charge-off accounts through calls and skip-tracing techniques. The role involves documenting accounts, informing clients of overdue accounts, and setting up repayment plans while adhering to federal and state laws regarding debt collection.

AutomotiveE-CommerceMarketingSales

Responsibilities

Collect payments on past due bills for Potential 30 clients
Create a list of people who have not made payments
Organize list according to severity of delinquency
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases
Call customers using telephone
Utilize computer systems to handle skip tracing
Inform clients of overdue accounts and amount currently owed
Attempt to collect payment
Ensure all customer information is correct, including phone numbers and addresses
Listen to customer's story and determine if debt can be collected
Set up repayment plans and new terms of sale
Process extensions to get customer current
Record new commitment to repay debt
Process modifications
Submit repossession request for approval
Follow federal and state laws dealing with debt collection
Perform other duties as assigned

Qualification

FDCPA knowledgeCollections experienceAuto-dialer experienceMS Office proficiencyCustomer serviceStress toleranceInterpersonal skillsNegotiatingOral communicationWritten communicationProblem solving

Required

Knowledge of FDCPA standards and state laws
Auto-dialer experience a plus
Must be able to maintain composure with difficult or irate customers
Promote a positive work environment
Must be detailed oriented
High school diploma
1 Year Collections experience
Ability to clearly and effectively communicate in person, in writing and by telephone
Proficient in use of MS Office - Word, Excel, Shaw, TLO, SharePoint

Company

Vroom

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Vroom is an ecommerce platform designed to offer a better way to buy and sell used vehicles.
dateFounded in 2013
location
Houston, Texas, USA
people-size501-1000 employees
web-link
https://www.vroom.com

Funding

Current Stage
Public Company
Total Funding
$1.32B
Key Investors
Annox CapitalDurable Capital PartnersAutoNation
2025-11-26Post Ipo Debt· $5M
2025-08-29Post Ipo Debt· $10M
2020-09-10Post Ipo Equity· $588.6M

Leadership Team

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Tom Shortt
CEO
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Recent News

Upward Tech Solutions (ITAD SOLUTIONS)
Online used car startup Vroom raises $254M to scale product and engineering hub
2025-11-24
Vroom, Inc.
Vroom Announces Third Quarter 2025 Results
2025-11-10
Tech Times
AutoSavvy Warranty: Can It Make Branded Title Cars a Safer Bet?
2025-11-01
Company data provided by crunchbase