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EssilorLuxottica · 1 day ago

Corporate - Customer Service Representative (Midland)

Aurora, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The Customer Service Representative will focus on providing top quality service to customers, engaging in numerous interactions daily, and resolving customer issues to enhance satisfaction and retention.

EyewearHealth CareProduct Design

Responsibilities

Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed

Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions

Provide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth

Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention

Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary

Serve as a positive role model, demonstrating continuous improvement and supporting company objectives

Ensure productivity and quality standards are met to exceed customer expectations

Use courteous, professional language and work effectively within a team environment

Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions

Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories

Qualification

Customer service experienceCommunication skillsMicrosoft OfficeJudgmentDecision-makingBasic math proficiencyKeyboarding skillsProfessional demeanorMultitaskingABO Certification