United Rentals · 16 hours ago
Inside Sales Rep
Goldsboro, NC
Full-time
Onsite
Entry, Mid Level
2+ years expUnited Rentals is the world’s largest equipment rental provider, offering great opportunities for ambitious professionals. As an Inside Sales Rep, you will serve as a key customer contact, recommending solutions, processing orders, and ensuring customer satisfaction while supporting branch growth.
CommercialConstructionFleet ManagementIndustrialRental
Responsibilities
Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including electric and hydraulic pumps
Process rental quotations, reservations and contracts
Establish new rental and sales accounts by serving walk-in and call-in customers
Educate customers about proper equipment use
Coordinate with all inside and outside branch employees to deliver customer satisfaction
Coordinate and track daily equipment pickups and returns
Run all reports necessary to monitor equipment and facilitate smooth operations
Maintain accurate inventory records of branch assets
Other duties assigned as needed
Process rental quotations, reservations and contracts
Establish new rental and sales accounts by serving walk-in and call-in customers; generate leads for new business and communicate leads with Outside Sales Representatives
Educate customers about proper equipment use
Assist customers with the loading and unloading of equipment
Dispatch delivery trucks and manage customer expectations regarding delivery
Maintain a clean and presentable showroom, sufficiently stocked with merchandise
Other duties assigned as needed
Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution
Establish new rental and sales accounts through telemarketing and by serving call-in customers
Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures
Educate customers on proper equipment usage and safety procedures
Ensure the accuracy of all contract-related information entered into the branch’s computer system
Coordinate and track daily equipment pickups and returns
Run all reports necessary to monitor equipment and facilitate smooth operations
Coordinate with all inside and outside branch employees to deliver customer satisfaction
Maintain accurate inventory records of branch assets
Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions
Apply credit card payments promptly and accurately to customer accounts
Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication
Conduct regular AR follow-up calls and attend weekly AR past-due meetings
Coordinate with the Credit Department on account changes communicated by sales reps
Document and follow up on outstanding AR-related issues
Generate and bill daily sales based on inventory additions and sales activity
Distribute customer invoices and ensure delivery to the correct contacts
Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps
Audit invoices for accuracy in rentals, sales, and lease agreements
Process buyout pricing and culled material sales as outlined in project agreements
Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately
Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups
Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation
Maintain strong relationships with the sales team and provide consistent internal support
Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns
Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms
Manually enter and track credit applications and tax exemption forms
Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed
Set up new cash customer accounts and assist with credit applications that cannot be submitted via links
Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency
Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request
Edit job details and update customer records as needed in RentalMan
Participate in a rotating weekend on-call schedule within a three-person team
Coordinate holiday PTO schedules in collaboration with internal team members
Other duties as assigned
Qualification
Required
Bachelor's degree preferred or equivalent experience
Knowledge of fluid solutions related products and applications are preferred
Strong sales and customer service skills
Proficiency with MS Office (especially Word and Excel)
Excellent teamwork, interpersonal and communication skills
Keen attention to detail and diligent attention to safety
Valid driver's license with acceptable driving record
Associate's degree or equivalent combination of experience and education (Bachelor's degree preferred)
Strong customer service orientation and sales experience/skills
Strong verbal and written communication skills
Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects
Ability to drive an F-250 truck, cargo van and/or pull a trailer for deliveries and obtain a DOT medical card (required for deliveries by DOT regulations)
Ability to be on-call as needed, for deliveries, answering calls, and be on-call rotation with other team members of the branch
High School diploma or equivalent
2+ years of experience in inside sales, billing, AR, or customer service preferred
Strong analytical, organizational, interpersonal and communication skills
Proficient in Microsoft Excel and data management
Ability to work collaboratively in a fast-paced environment and manage multiple priorities
Detail-oriented with strong problem-solving skills
Professional, customer-focused and service-oriented
Ability to manage time effectively and meet deadlines
Proficiency with ERP systems is a plus
Preferred
Knowledge of trench safety related products and applications are preferred
Exceptional relationship-building and customer service skills
Strong ability to multitask in a fast-paced environment
Strong customer service orientation and sales experience/skills
Benefits
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Company
United Rentals
United Rentals operates as an equipment rental company that provides rental equipment and tools for industrial and construction companies.
10001+ employees
H1B Sponsorship
United Rentals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (19)
2023 (10)
2022 (10)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2025-11-24Post Ipo Debt· $1.5B
2024-03-07Post Ipo Debt· $1.1B
1997-12-18IPO
Leadership Team
Matthew J. Flannery
President & CEO
Ted Grace
EVP, Chief Financial Officer
Recent News
Hartford Business Journal
2025-12-26
Morningstar.com
2025-12-18
2025-12-18
Company data provided by crunchbase