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Michigan Medicine · 3 hours ago

Patient Placement Coordinator - CE (TEMP)

Ann Arbor, MI

Part-time

Onsite

Entry, Mid Level

2+ years exp

Michigan Medicine is a leading healthcare provider dedicated to improving health through education, patient care, community service, research, and technology development. The Patient Placement Coordinator will optimize patient flow across hospitals and the Emergency Department, ensuring quality care and service excellence while resolving clinical and operational issues.

EducationHealth CareMedical

Responsibilities

Recognize and triage alerts and incorporate situational awareness using electronic health record (e.g., Epic); specialized tiles, dashboards, and monitors in the center; and other clinical resources

Promote proactive inpatient care progression and escalate tasks that could impact care or discharge timeline by expediting, prioritizing, mediating and resolving clinical issues

Manage deviations from patient care paths using standard operating procedures and applying clinical expertise

Resolve patient care bottlenecks and variations in service standards; optimize prioritization with support services, and a variety of clinical departments; enhance and improve communication and coordination of care within multidisciplinary teams

Provide leadership and collaboration with M2C2 colleagues, providers, and nursing leaders to address relevant clinical and discharge issues

Provide excellent customer service to internal and external customers

Provide effective communication with team members and other departments to ensure seamless processes

Active problem-solving of issues related to patient flow, transfer, discharge and care progression

Communicate status of house to key stakeholders (units, ED, PACU, leadership, etc.)

Manage multiple competing tasks and deadlines with energy and efficiency

Educate and provide feedback to nursing and medical staff in clinical departments, inpatient units, and procedural areas to improve patient placement and facilitate timely and safe transfers, patient care progression needs and discharges

Lead, facilitate and coordinate assigned appropriate huddles with multi-disciplinary teams and provide solutions to patient flow issues

Support and collaborate with inpatient ICU fellows to assist with patient placement, with care and ancillary support teams to resolve bottlenecks, promote patient care progression and safe and timely discharge, with outside hospitals to ensure safe and timely transfers

Participate in the orientation and training of on-boarding Capacity Management staff

Participate in activities to promote own continued learning and professional growth

Participate in the development, implementation and ongoing evaluation of policies, processes and procedures related to Capacity Management functions as well as outside departments to assist in process improvement to ensure the meeting or improvement of organizational goals related to Capacity Management

Assess and evaluate new or revised systems which support Capacity Management goals and objectives

Recommend and facilitate improvements in patient placement, transfer or clinical expediting processes based on data analysis

Document notable events for follow-up and make recommendations for continuous improvement

Maintain required documentation to support continuous improvement and performance metrics

Qualification

Clinical experienceCapacity managementPatient flow systemsNursing degreeTeamworkProblem solvingCommunication skillsAttention to detail

Required

Bachelor's degree in nursing or a related allied health discipline or equivalent combination of education and experience

Minimum of 2 years of clinical experience, or direct capacity management experience (systems that support patient flow, transfer, clinical expediting and admission processes)

Ability to prioritize, meet deadlines and produce detailed and accurate work

Excellent clinical knowledge and assessment skills to evaluate and prioritize patient placement, transfer and expediting issues

Ability to assess and handle highly sensitive and confidential matters with considerable discretion and independent judgement

Demonstrated positive work ethic and strong sense of teamwork/problem solving with co-workers

Preferred

Master's degree in nursing, related allied health discipline or healthcare administration

Experience facilitating patient placement, transfer or clinical expediting

Experience with systems that support patient flow, admission, transfer, care progression and discharge processes

Understanding of Michigan Medicine policies and procedures

Company

Michigan Medicine

Glassdoor4.0

Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.

Founded in 1869

Ann Arbor, Michigan, USA

10001+ employees