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California State University, Long Beach · 16 hours ago

Ticket Office Lead - Open to Current CSULB Employees Only

Long Beach, CA

Full-time

Onsite

Entry, Mid Level

$4,617/mo - $6,727/mo

2+ years exp

California State University, Long Beach (CSULB) is a vibrant community known for its commitment to student success and innovation. The Ticket Office Lead is responsible for overseeing the centralized Carpenter Center Ticket Office, developing strategies for online ticketing, supervising staff, and managing financial accounting of ticket sales.

EducationHigher EducationUniversities

No H1B

Responsibilities

Oversee and develop strategies for use of the online ticketing system by a broad range of on- and off-campus entities

Supervise accounting of tickets and receipts, assist in maintaining controls and procedures for cash handling, audits and sales reports

Hire, supervise, schedule and train full time staff and student assistants for the ticketing office

Address complex technical problems with ticketing system and related technology

Use ingenuity to create and implement techniques for transforming raw ticketing data into usable formats

Qualification

Ticket office operationsOnline ticketing systemFinancial accountingSupervisory experienceConsultative skillsTraining othersProblem-solvingCommunication skills

Required

Equivalent to a bachelor's degree in a related field

Two years of related experience required

Thorough knowledge of ticket office operations

Ability to apply extensive expertise in navigating related laws, policies, and regulations

Ability to take initiative and independently plan, organize, and execute work

Ability to approach problems from a broad, interactive perspective to identify underlying principles and develop strategic, effective solutions

Ability to excel in working with representatives from both public and private sectors

Ability to handle sensitive or complex situations with professionalism

Demonstrates strong consultative skills when collaborating with diverse internal and external stakeholders

Effective supervisor capable of leading staff and student employees

Skilled in training others on new procedures, systems, and operational practices

Ability to communicate with an ethnically and culturally diverse campus community

Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures

Ability to contribute to a positive university experience for each and every student

Ability to assist in achieving the university's commitment to a 'vision of excellence.'

Preferred

Prior supervisory experience strongly preferred

Benefits

Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.

Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.

Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.

Educational Benefits: Tuition fee waivers for employees and eligible dependents.

Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.

Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.