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Option Care Health · 3 hours ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

$16.40/hr - $25.21/hr

1+ years exp

Option Care Health is the largest independent home and alternate site infusion services provider in the United States. The Customer Service Representative role involves providing 24-hour support to triage urgent clinical calls and manage new patient referrals while ensuring high-quality customer service and compliance with regulations.

Health CareHospitalWellness

Responsibilities

Supports after-hours calls to triage urgent clinical needs of patients, caregivers, and referral sources

Supports several local Patient Registration teams on new patient referrals, helping to ensure the accuracy of information collected

Works efficiently to meet standardized performance metrics for calls and referrals

Communicates coordination of care information with team members, patients/caregivers, referral sources and home health agencies

Provides quality customer service during all caller and workplace interactions

Maintains organized file system for document tracking and patient management/follow up

Ensures compliance with any applicable State and/or Federal laws, accrediting requirements and company policies

Maintains confidentiality of patient information

Works independently on other projects as assigned

Completes Company mandated and position specific training assignments timely and according to policy

Performs other duties as assigned

Qualification

Call center experienceMicrosoft Office SuiteInterpersonal skillsCommunication skillsMathematical skillsReasoning abilityInformation systems

Required

High school graduate or GED required

At least one year of previous call center experience

Proficiency with Microsoft Office Suite and keyboarding skills

Strong interpersonal and communication skills. Ability to work cooperatively and effectively with branch departments and department team members

Ability to promote a compassionate, caring, customer service oriented culture by operating in a professional and collaborative fashion

Knowledge of computerized information systems

Dedicated workspace that is quiet and free of distractions where patient information and calls may be kept secure and private

Language Skills: Ability to read, analyze and interpret information appropriate to duties and responsibilities assigned. Ability to operate information systems, follow policy, complete required forms, and prepare reports. Ability to effectively present information and respond to questions from referral sources, managers, patients, employees, payers and the general public

Mathematical Skills: Ability to calculate figures and amounts such as supply quantities

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions