McKesson · 7 hours ago
Technical Support Engineer - IT Operations Tier2
USA, TX, Irving
Full-time
Hybrid
Mid Level
$36.60/hr - $61/hr
4+ years expMcKesson is an impact-driven, Fortune 10 company that focuses on improving healthcare accessibility and affordability. The Technical Support Engineer will provide technical guidance, assist with customer issues related to data, and manage data imports and exports while collaborating with various stakeholders to enhance operational performance.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
No H1B
Responsibilities
Assists installers on questions or issues they may encounter before and during go live
Solves a range of data related problems
Analyzes possible solutions using discretion, skills and knowledge of procedures
Runs ad-hoc analysis reports
Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software. May also be involved in customer escalations
Sets up file import & export specs and manages data imports & export error logs
Answers complex questions from internal customers about the features and capabilities of products
Qualification
Required
Degree or equivalent and typically requires 4+ years of relevant experience
BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred
Experience in SQL Development, Reporting Tools, or Database Administration
4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access)
Advanced skills with Excel
Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)
Technical documentation skills
IT support experience Required
Ability to Diagnosis/Act Upon Alerting
Excellent organizational and communication skills
Strong Customer Service skills
Ability to effectively prioritize and execute tasks
Self-motivated and directed, with keen attention to detail
Make recommendations to improve and gain efficiency for existing processes
Experience with high volume data
Availability for On-Call Rotation
Critical Thinking/Ownership of Peer Review
Agent of Change in a fast-paced environment
Candidates must be authorized to work in USA
Preferred
Healthcare/Retail Pharmacy industry experience a plus
Export, transform, and load (ETL) experience desired
Benefits
Competitive compensation package
Annual bonus or long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-01-12
2026-01-06
2026-01-03
Company data provided by crunchbase