Guardian Protection ยท 22 hours ago
Full Time Customer Service Representative - Field
Medina, OH
Full-time
Onsite
Entry Level
1+ years expGuardian Protection is part of the Armstrong Group, a diverse collection of companies. They are seeking a Full Time Customer Service Representative to resolve customer issues, respond to inquiries, and assist in achieving sales goals in a local office environment.
Security & Investigations
Responsibilities
Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting
Respond to customer correspondence in an appropriate time and manner
Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers
Help achieve company sales/upgrade goals by consulting with customers on available products and services
Daily cash drawer reconciliation
Use provided training materials and job aids to resolve customer issues quickly and accurately
Create and maintain customer files including confidential information
Present a quality presentation of company products and services
Assist in achieving all system, team, and individual customer service goals and standards
Assist with other assigned duties and administrative tasks
Qualification
Required
The ability to work independently and as part of a team
Demonstrating the ability to work with patience and courtesy in difficult customer relation situations
The ability to communicate effectively; both verbally and in writing
Thinking quickly and logically to ensure expedient responses to customer inquiries
Must complete applicable training and display strong organizational skills
The ability to multi-task efficiently and effectively
Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities
Demonstrated ability to solve complex problems and make sound judgments and ethical decisions
Proven ability to develop through coaching and counseling
Excellent written, oral, and interpersonal communications skills
Regular, punctual, and consistent attendance
Excellent PC and computer applications skills
Preferred
1-2 years of customer service experience preferred
High school diploma or equivalent; advanced degrees or certifications preferred
Benefits
Competitive hourly wage with free/discounted services
Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
Generous paid time off & holidays
Company
Guardian Protection
Protecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Bradley
Chief Operating Officer
Matthew Moriconi
Partnership Manager
Company data provided by crunchbase