Navitus Health Solutions · 1 day ago
Supervisor, Account Management
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $95K/yr
5+ years expNavitus Health Solutions is committed to making medications more affordable and is seeking a Supervisor, Account Management to lead a team of Account Managers. The Supervisor will focus on coaching and developing the team while managing a small book of key accounts and ensuring excellent customer service.
Health CareInformation Technology
Responsibilities
Lead a team of Account Managers and Sr. Account Managers
Work with team members on an individual basis to develop core competencies including leadership and critical thinking skills
Provide feedback and coaching to team members on a regular basis to create accountability and sustain performance
Serve as an escalation point for critical client issues and or operational challenges
Develop and maintain a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
Collaborate with multiple internal stakeholders and external vendor partners to ensure best-in-class customer service and benefit solutions delivered efficiently and effectively
Facilitate and/or participate in client meetings to advise and advance resolution of open action items and/or provide routine status updates
Facilitate the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented
Support client renewal activities in partnership with the Account Executive and Clinical Account Executive
Support clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support, and other tasks as needed
May require participation in conference calls, attendance at meetings, or travel outside of normal business hours
Other duties as assigned
Qualification
Required
Bachelor's degree in business, marketing, hospitality management or related area, or equivalent work experience, required
2+ years of account management experience with increasing levels of responsibility required
5+ years of experience in a customer service role required
1+ years of leadership experience, direct or indirect, required
Knowledge of pharmacy benefits management, insurance, or health care industry required
Experience in coaching and/or developing others required
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
Benefits
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Company
Navitus Health Solutions
Navitus Health Solutions LLC is a full service, URAC-accredited pharmacy benefit management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
George Hepburn
SVP and Chief Financial Officer
Peter Beste
CFO
Recent News
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