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Alexion Pharmaceuticals, Inc. · 10 hours ago

Associate Director, Patient Assistance Programs

Wilmington, Delaware, United States of America

Full-time

Onsite

Lead/Staff, Director/Executive

$145K/yr - $217K/yr

5+ years exp

Alexion Pharmaceuticals, Inc. is dedicated to providing patient assistance programs, and they are seeking an Associate Director to oversee the operational strategy of these programs. The role involves managing vendor contracts, ensuring compliance, and collaborating with internal stakeholders to enhance patient support and market access strategies.

BiotechnologyHealth CareMedicalTherapeutics

Comp. & Benefits

Responsibilities

Daily oversight and management of AZ&Meä Prescription Savings program and other PAP programs offered

Responsible for vendor contracts and holding vendor accountable for all program operations, Key Performance Metrics (KPI), Service Level Agreements (SLA), and superior customer experience

Liaise with internal stakeholders in Legal, Compliance, Corporate Affairs, Market Access, Finance, Purchasing, Operations and IT to ensure on-going compliance and success of programs as well as to demonstrate viability and success of programs; present periodic program updates to senior leadership

Work collaboratively with AZ operations and compliance colleagues to develop and refine program Business Rules and Client Work Instructions which provide explicit instructions to the vendor in accordance with AZ policies

Lead cross-functional effort to maintain and improve AZ&Me website and supporting resources

Support audit efforts, ensuring suppliers adhere to AZ policies and regulations

Coordinate the development of all printed and web-based program communication materials for the programs and consult with internal legal and compliance resources to ensure compliance with AstraZeneca and external standards

Perform annual review/refresh of training modules and conduct training sessions with field sales, Access 360 and Field Reimbursement Mangers to reinforce PAP policies and provide the appropriate level of understanding of program operations by role

Develop and maintain strong working relationships across Market Access, Customer Facing teams, Legal & Compliance, and IT

Liaise with key external stakeholders to determine and implement opportunities for strategic partnering

Define measures of program success and provide solid analysis on a monthly and quarterly basis to cross-functional teams as well as AZ leadership

Manage program budget

Qualification

Vendor managementMarket access experienceProject managementHealthcare industry experienceRegulatory knowledgeAnalytical skillsInterpersonal skillsCommunication skillsFlexibility

Required

Bachelor's Degree (MBA or other related graduate-level degree is preferred)

Minimum of 5 years of total business experience in the healthcare or pharmaceutical/biotech industry

Minimum 3 years' experience in reimbursement, market access, Corporate Affairs, finance, compliance, and/or regulatory

Successful track record of performance in role(s) focused on reducing barriers to access through customer oriented logistical support programs (i.e., HUB, PAP, etc.), training and quality of those programs

Vendor management experience, preferably in managing a PAP program or patient HUB services

Proven project management skills

Excellent Interpersonal skills and strong verbal and written communication skills

Flexible with positive attitude and ability to prioritize projects

Strong analytical skills

Demonstrated ability to lead and drive outcomes in a matrix environment

Ability to travel 10 – 20% of time

Preferred

Experience in pharmaceutical manufacturer Patient Assistance Programs (PAP)

Experience in Biologics or Pharmaceutical Specialty Products preferably in Infectious Disease, Respiratory, Cardio-Renal, Inflammation, Autoimmune, Oncology, Cardiovascular and Neuroscience

Knowledge and understanding of regulatory review process

Knowledge and understanding of operations & distribution process