Chase · 2 hours ago
Sr Manager of Software Engineering
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
7+ years expJPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Senior Manager of Software Engineering, you will lead technical teams and drive the strategy for a unified platform, ensuring stability and performance while advancing operational efficiencies through AI-enabled automation and SRE practices.
BankingFinancial Services
Responsibilities
Define and own the platform and deployment architecture roadmap across Onboarding, Servicing, and Case Management for on-prem GKP and private cloud (multi-cluster, multi-region)
Establish and enforce engineering standards for CI/CD, environments, configuration, networking, and runtime (GB Standard), covering Kubernetes (on-prem and cloud), service mesh, gateways, and secrets/cert management
Lead reliability engineering across hybrid estates: SLOs, error budgets, incident management, MTTR reduction, resilience and DR (site-level failover and recovery)
Design and operate scalable environments across on-prem Kubernetes, EKS/ECS, AWS, and gateway layers; champion blue/green, canary, and parallel prod deployments for zero-downtime releases
Govern release classification and controls (major/minor/patch/hotfix), versioned APIs, schema evolution, and backward compatibility to minimize cross-domain breakage
Accelerate delivery with automated SDLC pipelines (Spinnaker, Jenkins, GitHub Actions), infrastructure-as-code (Terraform), and policy-as-code; standardize environment templates and deployment modules
Drive observability across on-prem and private cloud: end-to-end tracing, logs, metrics, and real-user monitoring; standardize dashboards and alerting (e.g., Dynatrace)
Lead performance engineering for high concurrency (4k+ concurrent, 15k+ total users): halving load times, optimizing CRUD/API latency (e.g., 7s → <600ms), and tuning gateway/auth
Advance security posture: certificate hygiene, vulnerability management, secrets management, token/header patterns, zero-trust segmentation, and data residency/compliance alignment
Manage capacity and cost efficiency: throughput scaling, cluster optimization, storage migrations (e.g., S3 and on-prem object storage), rightsizing, and resource governance
Introduce AI-driven automation (MITA, agentic operations) for release orchestration, lifecycle management, proactive issue detection, and auto-remediation
Qualification
Required
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise
Experience in platform/infrastructure engineering, SRE, or architecture, senior leadership (Director or equivalent)
Deep experience with on-prem platforms and private cloud modernization: Kubernetes/OpenShift/EKS-Anywhere, virtualization/HCI, storage, networking, and hybrid connectivity
Strong background with cloud-native platforms (AWS), Kubernetes/EKS, ECS, service gateways, and container orchestration
Proven track record implementing CI/CD at scale, release governance, and environment standardization across hybrid estates
Reliability and performance expertise: SLOs/SLA design, MTTR reduction, perf/load testing, DR/failover across sites
Security and compliance familiarity: identity and access, certificate management, vulnerability lifecycle, audit readiness, data residency
Hands-on with infrastructure-as-code and pipelines (Terraform; Spinnaker/Jenkins/GitHub Actions)
Preferred
Kafka/MSK, API gateway/auth patterns, service mesh, and distributed tracing
Observability platforms (e.g., Dynatrace), synthetic and real-user monitoring; log/metric/trace consolidation
Experience with large-scale migrations, schema evolution, dual-write/read strategies, and cross-domain compatibility
AI/automation in SDLC and operations (agentic workflows, policy automation, autonomous release orchestration)
Financial services or similarly regulated environments
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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