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Green Bay Packaging · 3 hours ago

Customer Service Representative

De Pere, WI

Full-time

Onsite

New Grad, Entry Level

Green Bay Packaging is a family-owned, vertically integrated company that provides corrugated container and packaging solutions. They are seeking a Customer Service Representative who will be responsible for delivering exceptional service to customers, managing order entries, and addressing customer complaints effectively.

3D PrintingManufacturingPackaging ServicesProduct Design

Growth Opportunities

Responsibilities

Managing multiple accounts/Backing up other team members

Update Customer Service Supervisor for staff meetings

Enter orders per customer's specification. Verify delivery date, quantity, purchase order number and selling price are all correct

Purchase printing plates and cutting dies from approved suppliers

Make print cards and create diagrams with Ardios CAD

Expedite customer order changes with Business Operations Team and with Shipping Teams

Coordinate deliveries with Shipping Teams. Provide dock times and any special loading instructions

Coordinate "outside fab" orders with other Green Bay Packaging Divisions

Coordinate orders run at other Green Bay Packaging Divisions

Generate product designs per customer's spec

Review ROS levels on existing business and all pricing with Customer Service Supervisor and Business Operations Manager before quoting to customer

Generate price quotes for customers

Coordinate price changes with Customer Service Supervisor, Business Operations Manager and Corporate National Accounts Group

Update and keep current customer's price list

Prepare Internal and Customer reports for monthly and delivery performance, customer shutdowns and holiday schedules, customer service reports, and vendor reviews

Knowledge of all accounts to ensure customer's requirements are met

Other duties as assigned

Qualification

Order writingEstimatingPricingMulti-taskingCommunication skillsProblem solving

Required

High school diploma or equivalent is required

Qualified candidates will have a demonstrated commitment to providing outstanding service to customers

Candidates must possess the ability to problem solve, handle multiple tasks at once, and be able to work in a fast-paced, team-based environment

Excellent oral and written communication skills with attention to detail are required

Preferred

Experience with order writing, estimating and pricing are preferred. In lieu of education listed, related experience in a manufacturing setting may be considered