Redline Plastics · 6 days ago
Customer Success Representative
Manitowoc, WI, US
Full-time
Onsite
Mid Level
3+ years expRedline Plastics is an innovative company looking for a Customer Success Representative to join their energetic team. The role involves managing customer service tasks, advocating for customers, and ensuring efficient order processing and communication with clients.
Graphic DesignIndustrialManufacturingPlastics and Rubber Manufacturing
Responsibilities
Plan and implement accurate and timely changes to order entry and sales processes to streamline in relation to efficiency and effectiveness for customers
Independently manage customer service tasks including calls and emails to insure tasks are completed and inbound calls are answered
Proficient in Face-To-Face and Verbal Communication Internally and with Customers
Acts as the customer advocate working internally to meet all customer needs
Enter orders into Syteline ERP system validating all critical information
Manage Customer Portals providing Order Acknowledgments, setting up shipment pickups and entering Advance Shipment notices
Process EDI orders
Accurately process warranty claims and returns including coordinating freight quotes
Assess, record, and report possible trends in warrantable issues
Creatively troubleshoot day to day issues
Make appropriate decisions keeping the customer’s and company’s best interests in mind
Prioritize time sensitive tasks
Promptly respond to phone and email order status inquiries
Accurately answer calls from consumers regarding basic product questions
Accurately Audit Staged Customer Shipments to ensure accuracy of shipments
Support other departments as needed
Qualification
Required
3 to 5 years of prior customer service experience
Ability to perform critical thinking and complex problem solving
Ability to work independently, be a self-starter and meet deadlines
High attention to detail
Ability to work through difficult and complex situations without becoming frustrated
Shows moral courage, integrity, openness and honesty in all dealings
Highly skilled managing internal and external communications (written and verbal)
Excellent skills in Microsoft Office
Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Very strong interpersonal skills and the ability to build relationships both internally and externally
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Highly resourceful team-player, with the ability to also be extremely effective independently
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the high level of customer service and response
Demonstrated ability to achieve high performance goals and meet deadlines in fast paced, high-pressure environment
Proven track record of proactive communication skills to include following instructions and ability to follow those instructions with minimal to no follow-up
Ability to think outside of the box and apply standard common sense by means of any 'reasonable' individual
Forward thinker who actively sees opportunities to propose solutions
Ability to give day to day work guidance and instruction to team members
Demonstrated knowledge in the use of current technology, Microsoft Office products, and other manufacturing software
Preferred
Advanced education is preferred but not required
Benefits
Vacation your 1st year – You can buy extra vacation days!!!
Onsite Nurse
Medical Insurance (with HSA)
Dental
Vision
Life Insurance
Company paid Short & Long Term Disability
401k
Paid Holidays
Critical Illness
Accident Insurance
EAP
Gym Membership Reimbursement
Company
Redline Plastics
Redline Plastics designs and manufactures products for the tent and awning industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Moon
Director of Strategic Partnerships
Recent News
Company data provided by crunchbase