RLDatix North America · 1 day ago
Customer Success Manager, Digital Touch
Chicago, IL
Full-time
Hybrid
Mid LevelRLDatix is a global company dedicated to improving healthcare standards. They are seeking a Customer Success Manager, Digital Touch to enhance customer engagement through innovative digital strategies, develop automated success programs, and optimize digital touchpoints to drive retention and satisfaction.
Health CareSoftware
Responsibilities
Utilize customer analytics platforms to examine health metrics and generate data-informed insights in order to enhance retention strategies and renewal decisions
Craft clear and supportive messaging across digital channels to reinforce customer value realization and adoption
Identify inefficiency patterns within digital workflows and create documentation to streamline service delivery and operational efficiency
Support automated campaigns, webinars, and lifecycle programs to drive scalable customer experiences across large account portfolios
Monitor client health, satisfaction, and sentiment to ensure seamless renewal processes in partnership with Renewals Specialists and Sales teams
Create standardized solutions for recurring customer challenges that align with team objectives to improve self-service capabilities
Participate in process improvement initiatives and team data reviews to optimize digital customer success workflows
Qualification
Required
Proven success in managing customer engagement across a large portfolio of customers
Demonstrated analytical skills with the ability to leverage data to drive customer insights and business decisions
In-depth knowledge on how to support organizations through transitions including new product adoption and legacy platform migrations
A knack for working collaboratively within cross-functional teams while driving measurable outcomes
Preferred
Previous experience in a Digital Touch Customer Success role, preferably in a B2B healthcare SaaS company
Proficiency in Salesforce Reporting, data analytics tools, and Excel (AI experience is a plus)
Ability to travel across North America as needed
Benefits
Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays
Company
RLDatix North America
RLDatix is on a mission to change healthcare.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
Blue OwlNordic Capital
2024-02-13Debt Financing· $2B
2022-01-10Private Equity
2019-05-13Series Unknown
Leadership Team
Dan Michelson
Chief Executive Officer
Chris Malanuk
SVP, Provider Solutions
Recent News
2026-01-16
MedCity News
2025-12-24
Company data provided by crunchbase