Samsara · 3 days ago
Senior Manager, Enterprise Collections
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $160K/yr
7+ years expSamsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for operational improvements. They are seeking a Senior Manager, Enterprise Collections to lead their US Enterprise Collections team, focusing on collections strategy and execution for major enterprise customers while ensuring a high-quality customer experience.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Own enterprise collections performance (aging, past-due reduction, dispute resolution velocity) for a portfolio of Samsara’s most complex accounts, balancing cash outcomes with customer experience
Lead and develop senior collections talent, including coaching, performance management, and succession planning
Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms
Manage escalations and executive-level customer communication, navigating sensitive situations with strong executive presence
Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment
Improve and scale enterprise collections processes through continuous improvement and automation (tools, workflows, reporting), with an eye toward better customer experience
Ensure compliance with global regulations, internal policies, and SOX controls across collections operations
Champion and role model Samsara’s cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team
Qualification
Required
7–10+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services
5–7+ years of supervisory/people management experience, including leading senior-level ICs/managers
Demonstrated ability to create organizational objectives and deliver results through others
Multi-disciplinary expertise across Order-to-Cash / Accounts Receivable, including enterprise collections and complex dispute management
Strong upward/downward communication skills and ability to operate with executive stakeholders and strategic customers
Proven ability to lead process optimization and automation initiatives
Working knowledge of SOX controls / policy compliance in a finance operations environment
Preferred
Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc
Experience with SAP or Oracle
Understanding of SAT (Mexican tax authority) regulations
Benefits
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase