Dexian · 1 day ago
Resolution Specialist
Hoffman Estates, IL
Contract
Onsite
New Grad, Entry Level
$25/hr - $28/hrDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Resolution Analyst I who will be responsible for issue resolution, account reconciliations, and managing disputes, ensuring clients are billed correctly and payments are processed.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
Resolves escalated client issues/disputes using problem solving skills
Researches issues which includes contacting internal business groups to determine resolution
Provides account reconciliations to include contract versus invoice and payment application
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
Meet monthly Department A/R Goals and Service Level Agreements (SLA)
Create Manual Invoice Presentments per client specifications
Learning our different businesses/products and contracts for issue resolution
Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
Responsible for handling all correspondence from internal and external clients timely
Updates management on potential issues
Qualification
Required
Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
Resolves escalated client issues/disputes using problem solving skills
Researches issues which includes contacting internal business groups to determine resolution
Provides account reconciliations to include contract versus invoice and payment application
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
Meet monthly Department A/R Goals and Service Level Agreements (SLA)
Create Manual Invoice Presentments per client specifications
Learning our different businesses/products and contracts for issue resolution
Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
Responsible for handling all correspondence from internal and external clients timely
Updates management on potential issues
Skills: Oracle EBS, Salesforce, Billing
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase