Script Care, Ltd. ยท 5 hours ago
Customer Support Representative
Beaumont, TX, US
Full-time
Onsite
New Grad, Entry LevelScript Care, Ltd. is a company focused on pharmacy benefit management, and they are seeking a Customer Support Representative to support their pharmacy and member help desk call center. This role involves providing timely and courteous resolutions to inquiries while maintaining exceptional customer service standards.
Health CareMedicalPharmaceutical
Responsibilities
Work with Customer Support Manager to set goals and objectives
Handle inbound calls regarding plan inquiries and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries
Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
Enter data accurately and timely into industry software
Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence
Ensure that customer service performance standards and guarantees are met
Utilize various company databases to access member information
Abide by all rules, regulations and policies set forth by SCL
Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director
Qualification
Required
High school diploma or equivalent; college degree preferred
Customer service and inbound call center experience required
Proficient in Microsoft Office suite and industry related software programs
Proven ability to build relationships; must be service oriented
Excellent verbal and written communication skills, internally and externally
Demonstrated ability to analyze situations and resolve issues in a timely manner
Able to work independently and collaboratively with other SCL personnel
Must be able to work flexible hours pursuant with industry demand
High attention to detail and able to work in a fast-paced environment
Preferred
Pharmacy Technician certification helpful
Pharmacy and/or Healthcare experience preferred, especially in a call center setting
Bilingual in Spanish/English advantageous
Company
Script Care, Ltd.
Script Care, Ltd. began operations as a PBM in 1986 and is the longest operating privately held PBM in the country.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bobby Clay, PharmD, AAHIVP
Chief Operating Officer, Pharmacy Division
Amy Cansler
Chief Strategy Officer
Company data provided by crunchbase