Americhem · 7 hours ago
Systems & Support Analyst
Cuyahoga Falls, OH, US
Full-time
Hybrid
Entry, Mid Level
2+ years expAmerichem is a globally recognized designer and manufacturer of custom color masterbatch and functional additives. They are seeking a Systems & Support Analyst responsible for establishing and providing best-in-class support services to ensure the efficiency and effectiveness of the organization’s information/business systems globally.
ChemicalManufacturing
Responsibilities
Lead and manage all Service Desk operations, including ticket intake, prioritization, assignment, escalation
Provide Tier 2 support, ensuring timely communication and prompt resolution
Provide user and system support across Active Directory, Azure AD/Entra ID, collaboration tools, legacy applications, and endpoint environments
Manage IT asset lifecycle activities, including procurement, configuration, deployment, tracking, decommissioning, and documentation for workstations and mobile devices
Support employee onboarding, offboarding, and role changes by provisioning, securing, and decommissioning IT assets in compliance with company policies
Administer and support mobile devices, endpoint security controls, vulnerability remediation, and participate in security incident response
Leverage ITIL-based processes to perform root cause analysis, drive continuous improvement, and implement sustainable solutions, with a focus on IT process automation
Plan, execute, and document IT projects, including timelines, milestones, status reporting, and ensuring delivery aligns with specifications and standards
Collaborate closely with IT leadership and internal/external stakeholders to ensure effective coverage, communication, and customer-focused service delivery
Participate in disaster recovery planning, testing, after-hours support as required, and adherence to SLAs, standards, and operational procedures
Continuously improve job knowledge, identify business improvement opportunities, communicate policies effectively, and contribute to organizational, team, and safety goals
Qualification
Required
Associate or Bachelor's degree (information technology, computer science or relevant). Advanced degree of relevance a plus
Minimum 2-3 years working in a service desk environment with Change Management
Minimum 1-2 years working in a global and distributed environment
Preferred
Strong organizational and time management skills, with the ability to multitask, plan, and adapt to changing priorities
Excellent interpersonal, communication, and relationship-building skills, including conflict management and teamwork
Results-driven, self-directed, with strong problem-solving abilities and the capacity to manage projects from inception to completion
Committed to continuous learning and professional development through workshops, networking, and staying current on IT trends
Company
Americhem
Founded in 1941, Americhem is a globally recognized designer and manufacturer of custom color masterbatch, functional additives, engineered compounds and performance technologies.
501-1000 employees
H1B Sponsorship
Americhem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-20Acquired
Leadership Team
John Richard
Chief Executive Officer
Recent News
Company data provided by crunchbase