American Express · 5 days ago
Manager-Early Tenure Leader - Phoenix
Phoenix, Arizona, United States
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $150K/yrAmerican Express is a leading payment card issuer dedicated to supporting small businesses in the United States. The Manager of the Corporate Early Tenure Team will inspire and lead Early Tenure Consultants to ensure a premium onboarding experience for new Corporate customers, focusing on building strong relationships and implementing process improvements.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Coach and develop a group of Early Tenure Consultants to successfully on-board new Corporate customers and a premium onboarding customer experience
Build strong relationships across key business partners, including sales, technologies, and servicing
Provide thought leadership on strategic initiatives to increase value and growth opportunities
Identify and implement process improvements that will enhance client experience, team productivity and results
Lead and support end-to-end change management initiatives to support business goals
Maintain deep knowledge of Corporate products, services and benefits
Drive strong team engagement, collaboration and a growth focused culture
Complete call monitoring processes to ensure high quality Client interactions
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interaction
Qualification
Required
Bachelor's degree preferred
Direct leadership experience with client facing teams
Strong collaboration skills with the ability to build and leverage relationships with business partners and internal colleagues to achieve desired results
Strong consultative Sales/Account Development skills
Consistent track record of managing performance, coaching and motivating for success
Experience in successfully managing teams through change
Demonstrated ability to identify and execute process improvement opportunities that enable improved business results
Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
Client first mindset
Proactively and consistently demonstrates the value of partnering with American Express
Highly organized and motivated with excellent time management skills
Strong written and verbal communication skills
Proficiency in MS Word, Excel, PowerPoint & Outlook with working knowledge and use of Salesforce
Desire to have fun in a fast paced environment
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-22
Benzinga.com
2026-01-21
The Motley Fool
2026-01-20
Company data provided by crunchbase