Kirby · 5 hours ago
Customer Service Representative
Oklahoma City, OK
Full-time
Onsite
Entry Level
1+ years expUnited Engines is seeking a Customer Service Representative to join their team. The role involves utilizing company systems to assist customers with their service needs, providing technical information, and fostering effective relationships. The ideal candidate will demonstrate a commitment to exceeding customer expectations and thrive in a fast-paced environment.
Transportation/Trucking/Railroad
Responsibilities
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience – think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services
Be enthusiastic experts and advocates of our commercial products and services, inclusive of our digital tools and experiences
Win as a team – make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors, and our communities
Demonstrates functional skills to identify parts and products needed by customers and answer general account inquiries
Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone
Keep close tabs on the status of prospects, detailing their needs, tracking discussions, and constantly following up
Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; Has a good understanding of cross-sell and up-sell opportunities and offers those to the customer as well
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment
Qualification
Required
Fundamental understanding of competitive environment and begins to position United Engines positively to our customers
Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates ability to achieve established goals and performance metrics
Regular, consistent, and punctual attendance. Must be able to variable schedule(s) and overtime, as necessary
Attends training as required
Works independently and seeks Supervisor support when necessary
Supports field sales reps with administrative tasks, as needed
Interacts with customers via telephone, chat, e-mail to assist with a variety of customer inquiries and issues
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
1-2 years of Customer Service experience
Preferred
Bachelor's or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of a degree
Experience in industrial parts distribution, specifically diesel engine and transmission parts preferred
Oracle other related experience
Company
Kirby
Kirby Corporation is a diversified business with operations in the marine transportation and engine services industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
D. Jason Hume
Vice President of Finance (Divisional CFO) for KDS
Christian O'Neil
Chief Operating Officer
Company data provided by crunchbase