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Lavazza Group · 19 hours ago

Sales Operations Associate - OCS

US, US

Full-time

Hybrid

Entry Level

2+ years exp

Lavazza Group is an internationally recognized company known for its coffee products and machines. The Sales Operations Associate position supports the Business Development team with a focus on Office Coffee Service, ensuring flawless execution of sales operations activities.

CoffeeFood and BeverageManufacturing

Responsibilities

Special projects support cross functional AFH Commercial Team (e.g. New Product Development and Launch)

Support head of the dept to define and execute sales strategy among different channels (Office Coffee, Office Supply and B2B E-commerce)

Help coordination among different channel supporting directors of the dept. on lead generation, commercial policy, sales initiative and strategy roll-out

Monitor pricing among different channel (incl. compliance on MAP), support promotional activity execution and track results

Support E-commerce team and Marketing dept on digital asset creation, online content enhancement and identify improvement opportunities

Consolidate and manage reporting of direct and indirect customer sell-out data to assess actual performance vs contracted KPIs

Support entire dept over stock replenishment and forecasting process in coordination with Demand Planning dept and external stakeholders (customers, 3PL providers)

Track, monitor and support new customer activation and internal set up

Liaise between sales and Demand Planning team to support in forecasting, including management of new business and/or lost business

Support cross functional teams (Sales, Marketing, Finance, Commercial Strategy) with sell-in reporting and analysis to support various aspects of the annual business planning – monthly and quarterly business reviews, annual budget planning, business development and NPD business cases

Manage general sales operations activities such as accurate and timely submission of rebates, POs, sales commissions, and contract updates for equipment changes

Manage sample orders for new customer and innovation

Cross team support on OCS and OP on customer engagement and lead gen/prospect funneling

Create and maintain instruction manuals/documentation of business process and timelines, critical activities, and key contacts to maintain business continuity as the cross functional team evolves

Qualification

Business DevelopmentSales OperationsProject ManagementMS OfficeDigital Trends AnalysisAgilityInterpersonal SkillsCollaborationAttention to Detail

Required

Four year degree from an accredited institution, preferably in Business

2+ years experience supporting AFH channels and customers preferred

2+ years experience in strategic consulting and business development

Demonstrated ability of proactively interpret digital trends and think criticality to challenge the status quo Experience working in a distributor environment preferred

Excellent interpersonal skills, high standing and abilities to present and communicate to a directive audience

Highly organized and strong project management skills

Intermediate/Advanced skills in MS Office (Excel, PPT) required

Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)

High attention to detail, with the ability to multi-task and effectively prioritize

Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset

Strong collaboration and with the ability to work well cross functionally with all levels of the organization - peers to Executives