Ford Pro · 15 hours ago
Recall Program Analyst
1555 Fairlane Dr, Allen Park, MI, 48101, US
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $162K/yr
5+ years expFord Pro is a global company focused on building a better world through innovative solutions. The Recall Program Analyst is responsible for coordinating the development and implementation of Field Service Actions, ensuring effective communication with dealers and monitoring program performance.
AutomotiveFleet ManagementSoftware
No H1B
Responsibilities
Coordinate and participate in FSA planning, development, and launch meetings
Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs
Work with representatives from engineering to define concerns and ensure corrective actions are robust
Conduct FSA service trials to ensure technical instructions are feasible and accurate
Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs
Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds)
Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings
Ensure that all affected markets are considered in FSA planning, development, and launch processes
Work with warranty administration to establish appropriate FSA edit controls, as needed
Work with FSA coordinators to ensure programs are administered as approved in GCAMP
Monitor the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed
Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns
Support the SSSC to enable accurate, high-quality, timely assistance to dealers
Qualification
Required
Bachelor's Degree or 5+ years of Automotive experience
Must be self-motivated and able to multi-task
Must be able to analyze situations and determine appropriate next steps to closure
Possess strong interpersonal skills and demonstrate professionalism in all actions
Ability to work cross-functionally to achieve required deadlines with quality decisions that positively impact our customers and dealers
Excellent written and verbal communication skills, with the ability to interpret and understand technical information
Proficient use of Word, Excel, SharePoint
Preferred
Ford or Lincoln field/dealer service operations experience preferred
Experience with PTS, GRID, MMP, WERS is helpful
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Pro
Ford Pro is a productivity accelerator designed to drive the business forward, delivering solutions to commercial customers of all sizes.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Frick
Interim Head
Recent News
2025-10-04
2025-10-01
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