Cognizant · 1 day ago
Customer Service Representative
Earth City, MO
Full-time
Hybrid
Entry, Mid Level
$19/hr - $20/hr
2+ years expCognizant is a dynamic company experiencing expansive growth, and they are seeking Hybrid Customer Service Associates to join their team. In this role, you will provide technical assistance and support to clients and vendors utilizing TriZetto products, while ensuring a superior customer experience through efficient and courteous service.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Answering a high volume of inbound technical phone calls
Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR)
Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
Documenting all issues comments and resolutions in appropriate software system applications
Qualification
Required
High school diploma GED Certificate or equivalency
Minimum of two years' experience in customer service including six months in a lower-level customer care representative role
Ability to work in fast paced dynamic environment
Open to coaching, adaptable and willing to try innovative approaches
Dedicated quiet workspace
Reliable high speed internet connection required
Excellent verbal communication and written documentation skills
Strong customer service skills
Ability to work in a fast-paced team environment with excellent organizational skills
Preferred
Associate or bachelor's degree in healthcare management
Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing
Technical expertise with specialized applications, including knowledge of hardware, software, applications and preferred vendor systems
Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277)
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-15
Company data provided by crunchbase