Wheel · 1 day ago
Director, Clinical
United States
Full-time
Remote
Director/Executive
$187K/yr - $253K/yr
10+ years expWheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. As Director, Clinical, you will lead Wheel’s commitment to clinical excellence, overseeing clinical protocol design, operations, quality, and patient safety.
Health CareInformation TechnologyMedicalmHealth
No H1B
Responsibilities
Lead, coach, and develop the Wheel’s clinical team, ensuring alignment with organizational goals and a culture of excellence and accountability
You will lead collaborations with Wheel P.C. ensuring there are mechanisms in place to inspect quality, experience and access of our products to customers
Set clear KPIs for clinical operations and quality, using data to drive continuous improvement and operational performance
Foster a high-performing, mission-driven team through mentorship, structured feedback, and growth opportunities
Serve as a cross-functional leader, collaborating with Product, Solutions, Customer Success, and Network Operations to ensure a cohesive care delivery experience
Oversee the development of clinical protocols for new programs in partnership with the Medical Director, Clinical Program Design ensuring that products are developed in coordination with other stakeholders (product, solutions, ops, and account management)
Ensure that programs are aligned with Wheel’s operational clinical protocols and that clear metrics for performance are aligned with prospective clients and appropriately detailed in contractual agreements
Drive toward consistent protocols for key condition areas across clients so as to simplify the clinician experience
Oversee the operational execution of client implementations, ensuring clinical accuracy, regulatory compliance, and successful go-lives
Act as a clinical operations escalation point for key clients and internal stakeholders, translating needs into scalable solutions
Standardize and optimize workflows across clinical onboarding, training, and clinician support
Lead the development and execution of Wheel’s clinical quality and patient safety programs, including audit frameworks, incident reporting, and continuous improvement processes
Own the clinical regulatory strategy, including collaborative practice agreements and ongoing legal/compliance partnerships
Proactively monitor and address clinical escalations, remediating quality concerns and reinforcing a culture of clinical accountability
Partner with Product and Engineering to enhance tools that support clinical workflows, quality monitoring, and clinician performance
Ensure the availability, reliability, and impact of key third-party clinical platforms and systems
Design scalable processes that improve efficiency, reduce cost per case, and enhance clinician and patient experiences
Qualification
Required
10+ years of experience driving quality assurance, patient safety, and team performance
Experience collaborating effectively with Product and Engineering to bring clinical insight into digital health solutions
Expertise in telehealth and healthcare regulations, with a strong compliance mindset
Ability to communicate clearly and build trust and alignment across clinical and non-clinical teams
Data-informed operational skills to establish and monitor KPIs tied to quality, safety, and operational excellence
Cross-functional leadership experience in complex environments guiding multidisciplinary teams
Track record of implementing scalable solutions in high-growth healthcare organizations
Strategic thinking that blends clinical knowledge with business acumen to elevate care delivery and support company growth
Experience navigating ambiguity and creating structure in a fast-paced, startup environment
Clinical credibility and leadership presence to effectively manage licensed providers (MD, RN, PA, NP)
Benefits
Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks
Company
Wheel
wheel is a healthcare technology company that provides virtual care for patients.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$215.6MKey Investors
Lightspeed Venture PartnersCRV
2022-01-19Series C· $150M
2021-05-19Series B· $50M
2020-01-28Series A· $13.9M
Leadership Team
Michelle Davey
Founder, CEO
Griffin Mulcahey
Co-Founder, board member
Recent News
Morningstar.com
2026-01-11
2026-01-11
Company data provided by crunchbase