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Capps Plumbing and Sewer, Inc. · 18 hours ago

Comptroller - ESA Program Operations Specialist

Texas-AustinWork Locations

Full-time

Hybrid

Mid Level

$5,416.67/mo - $5,416.67/mo

3+ years exp

Capps Plumbing and Sewer, Inc. is looking to hire a Program Operations Specialist to support the Texas Education Freedom Accounts program. The role involves monitoring customer service practices, collaborating with staff to improve communications, and managing operational issues to enhance the overall customer experience.

CommercialCustomer ServiceProperty ManagementResidential

No H1B

Responsibilities

Monitors customer service practices of external vendors and recommends improvements to enhance overall customer experience

Collaborates with program and agency staff in determining trends and implement improvements to resolve customer problems/questions

Identifies program and operational improvements to mitigate escalations

Emphasizes customer service quality and issue resolution within overall program operations, not just individual cases

Conducts training and provide guidance to communications and marketing staff to ensure external communications are designed to support and improve operations

Serves as a point of contact for legislative offices to escalate constituent questions related to the TEFA program

Provides customer service support for issues escalated to the office, beyond routine inquiries

Assists program and agency staff with communications to legislative offices on customer service and program operations

Manages and tracks Comptroller response for customer service requests that come to the Comptroller and agency staff

Tracks requests for assistance from initial intake through resolution to ensure timely and effective responses

Maintains program knowledge and expertise to respond to questions from the public, stakeholders, and the general public

Monitors customer service performance, prepares program-related reports to improve customer experience in the program and recommends the appropriate changes

Collects, reviews, organizes, analyze, prepares and presents data to support program decision making

Performs other related duties as assigned

Qualification

Public policy experienceConstituent communicationsProject managementTexas Legislature knowledgeProgram analysisCustomer serviceCommunication skillsProblem-solving

Required

Graduation from an accredited four-year college or university with a bachelor's degree in business, government, public policy, public administration or a related field

Three (3) years of experience in public policy, government affairs, or communications

Three (3) years of experience working in constituent communications, project management, or program analysis

A valid Texas (or state of residency) driver's license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months, valid Texas driver's license (or state of residency driver's license) and current proof of automobile insurance