KYOCERA Document Solutions America, Inc. ยท 1 day ago
Customer Support, Dealer Sales
Fairfield, NJ
Full-time
Onsite
Entry, Mid Level
$51K/yr - $62K/yr
2+ years expKyocera Document Solutions America, Inc. is a company committed to providing best in class customer service through efficiency and accountability. As a Customer Support representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction through various communication channels.
Product SearchRetailSoftware
Responsibilities
Provide first-level customer support via email and phone, addressing customer inquiries and issues, identifying the root cause of customer problems, providing solutions and following up to ensure satisfaction
Process orders, forms, applications, and requests accurately, verifying details
Provide feedback on the efficiency of the customer service process and identify any recurring customer issues to help streamline and improve future interactions
Record customer interactions into the Customer Relationship Management tool (CRM)
Qualification
Required
Minimum 2 years of customer service experience in a corporate environment
High School diploma or GED
Excellent communication skills, ability to clearly explain information, listen actively, and adapt communication style to different customers
Problem-solving skills, analyzing customers issues, identifying solutions, and implementing them effectively
Customer service oriented, genuine desire to help customers and provide a positive experience
Empathy, ability to understand and relate to customer concerns
Patience, ability to maintain composure when dealing with challenging customer situations
Technical proficiency, familiarity with CRM systems and relevant software
Benefits
Medical, dental and vision plans
401(k) retirement plan with Company match
Life insurance and disability coverage
Paid time off and holidays
Paid parental leave
Employee Assistance Program
Volunteer Time Off
Professional development course reimbursement
Medical, dental and vision plans
401(k) retirement plan with Company match
Life insurance and disability coverage
Paid time off and holidays
Paid parental leave
Employee Assistance Program
Volunteer Time Off
Professional development course reimbursement
Company
KYOCERA Document Solutions America, Inc.
Kyocera Document Solutions America, Inc.
501-1000 employees
H1B Sponsorship
KYOCERA Document Solutions America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (3)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
2025-11-14
Company data provided by crunchbase