Freshworks · 2 days ago
Senior Director, Billing & Renewal Operations
San Mateo, CA
Full-time
Onsite
Director/Executive
$238K/yr - $297K/yr
15+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a high-impact Head of Billing & Renewals Operations to modernize their operations into a strategic growth engine, focusing on seamless, real-time billing experiences.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Manage the Billing & Renewals Operations and Support teams, driving operational excellence through KPI-driven performance management and measurable outcomes
Partner with technology leadership to design and drive the end-to-end transformation of Billing and Renewals systems and processes, enabling seamless, real-time billing for new and expanding customers across subscription, usage-based, and outcome-driven models
Deploy AI-powered automation and real-time validation to remove friction from billing and renewal processes, ensuring fast, accurate, and scalable monetization
Collaborate with Sales, Product, Deal Desk, and IT to create integrated quote-to-cash workflows that support rapid sales velocity, clean handoffs, and customer-first billing experiences
Partner with Pricing & Packaging to operationalize complex pricing and deliver billing capabilities that accelerate product launches and market expansion
Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability
Lead high-performing teams across Billing & Renewals Operations and Support, embedding a culture of customer-centric and employee-centric excellence, accountability, and strategic urgency
Define KPIs and performance dashboards that clearly separate and track New, Expansion, and Renewal billing motions—providing transparency to executive leadership
Act as a cross-functional orchestrator, aligning stakeholders across the organization to ensure consistent execution and system-wide alignment
Serve as a strategic advisor on all things Billing and Renewals, bringing forward innovative solutions, operational insights, and a growth-focused mindset
Qualification
Required
Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations, Billing, or Revenue Operations, with at least 5 years in a senior leadership role owning complex SaaS billing operations
Billing Systems & Monetization Expertise: Deep hands-on experience with leading enterprise-scale Billing platforms (e.g., Chargebee, Zuora, Salesforce Billing, SAP, NetSuite), with a strong grasp of SaaS, usage-based, and outcome-based billing models and real-time, automated quote-to-cash processes
Customer-Centric & Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees, reducing friction, accelerating onboarding, and enabling monetization at scale
Data-Driven & AI-Ready: Proficient in leveraging analytics, AI, and automation to drive operational efficiency
Cross-Functional Navigator: Exceptional ability to align and influence across complex organizations—partnering with Sales, IT, Product, Deal Desk, Finance, and Customer Success to build scalable, integrated operating models
World-Class Communicator: Strong executive presence with outstanding written, verbal, and presentation skills—comfortable engaging across global teams
Educational Background: Bachelor's degree in Finance, Business, Accounting, or related field required; MBA or advanced degree strongly preferred
Benefits
Variable compensation
Bonus/equity may be available
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-17
womenentrepreneursreview.com
2026-01-11
2026-01-08
Company data provided by crunchbase