The Bank of Tampa · 5 hours ago
Banking Support Manager - Operations
Various, Tampa, FL, US
Full-time
Hybrid
Senior Level
5+ years expThe Bank of Tampa is seeking a Banking Support Operations Manager to oversee the daily operational performance of all banking offices. This role involves ensuring compliance with regulatory requirements, driving operational excellence, and enhancing client experience through leadership and process improvement.
BankingFinancial ServicesVenture Capital
Responsibilities
Manage and monitor operational processes across banking offices, in conjunction with the Blachard Banking Center, to ensure accuracy, efficiency, and compliance
Implement and enforce policies, procedures, and internal controls to mitigate risk
Ensure adherence to all federal, state, and internal banking regulations
Conduct audits and procedural reviews to identify gaps and implement efficiencies
Proactively identify operational risks and implement mitigation strategies
Ensure adherence to all regulatory requirements and internal policies
Serves as the leader for the Service Assistant Manager of all banking offices
Serves as a resource for operational issues, training, and best practices
Provide coaching and guidance to improve operational performance and client experience
Project support for the Operations Client Experience Manager
Foster a culture of accountability, collaboration, and client-centric service
Analyze operational workflows and recommend enhancements to improve efficiency and reduce costs
Lead initiatives to standardize processes across branches
Partner with leadership to ensure seamless service delivery and resolution of escalated issues
Track and report operational performance metrics to senior leadership
Prepare documentation for audits and compliance reviews
Develop and execute operational strategies that support organizational goals and enhance office performance
Collaborate with senior leadership for implementation of strategic direction and managing the planning, development, and leadership implementation of resources and initiatives for Service Assistant Managers, Banking Representatives, Client Banking Specialists, and Banking Support Specialists
Monitor key performance indicators (KPIs) for branches and develop action plans to address gaps
Drive continuous improvement through data analysis and feedback loops
Qualification
Required
Minimum 5 years of supervisory experience in banking operations, preferably overseeing multiple locations
Bachelor's degree in business, finance, or a related field, or equivalent experience
Strong knowledge of bank policies, operational processes, systems, and regulatory requirements
Proficiency in teller operations, new accounts, account maintenance, identification procedures, and audit protocols
High ethical standards and commitment to compliance
Proven ability to lead teams, build strong relationships, and foster collaboration across departments
Skilled in coaching, influencing, and motivating staff to achieve performance goals
Ability to support organizational change and drive continuous improvement
Strong analytical abilities with experience interpreting data and turning insights into action
Effective at identifying issues, determining root causes, and implementing solutions using sound judgment
Resourceful and adaptable when managing shifting priorities or new challenges
Excellent verbal and written communication skills, including active listening, professionalism, and persuasive ability
Strong customer service orientation with the ability to support both internal and external clients
Exceptional time-management and organizational skills with the ability to prioritize multiple tasks
High attention to detail and accuracy
Proficiency in Microsoft Office Suite
Ability to work independently and as part of a team
Ability to travel up to 30% across the enterprise
Valid driver's license required
Benefits
Eligibility for health, dental, vision, life and disability insurance coverages
Retirement Plan - 401k with matching
ESOP- Employee Stock Ownership Plan
Time away from work – vacation time, sick time and holidays
Paid parental leave
Tuition Assistance
Professional development opportunities
Company
The Bank of Tampa
The Bank of Tampa operates as a privately held community bank offering financial services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.53M2017-05-31Series Unknown· $25.53M
Leadership Team
Corey Neil
President and Chief Executive Officer
Richard Junkermann
Executive Vice President
Recent News
Tampa Bay Business Journal
2025-03-12
2024-05-23
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