Astera Labs · 2 days ago
IT Support Tech (Contractor Role)
San Jose, CA
Contract
Onsite
Entry, Mid Level
2+ years expAstera Labs is a company that provides rack-scale AI infrastructure through innovative connectivity solutions. They are seeking an IT Support Technician to ensure employees have seamless access to technology and tools, providing hands-on support for hardware, software, and productivity applications in a fast-paced environment.
AutomotiveElectronicsIntelligent SystemsSemiconductor
Responsibilities
Fulfill hardware requests including monitors, headsets, keyboards, mice, and various peripherals
Troubleshoot laptop issues including performance problems, audio/visual concerns, system updates, and application installations
Support Microsoft Office productivity applications and resolve user technical issues
Upgrade user devices when laptops reach end of life and ensure smooth transitions
Set up workstations prior to new employee start dates with monitors, keyboards, mice, and necessary peripherals
Facilitate onboarding sessions to get new hires' machines running on day one, including Autopilot setup and MS Authenticator configuration
Assist employees with accessing corporate Teams and Outlook on laptops and mobile devices
Wipe, retire, and prepare laptops for re-use at the end of the offboarding cycle
Serve as the first line of contact for walk-up technical support across various IT issues
Monitor open tickets continuously and assign to appropriate team members
Triage and escalate tickets that require specialized support to the corresponding IT team member
Perform password resets and basic account management tasks
Support enterprise office suite issues including OneDrive and Outlook troubleshooting
Maintain accurate and continuous records of all hardware assets in IT inventory
Assist with inventory consolidation across monitors, laptops, and other equipment
Track hardware lifecycle and proactively identify equipment requiring replacement or upgrade
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
2+ years of experience in IT support, desktop support, or helpdesk roles
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft 365 suite, including Teams, Outlook, OneDrive, and Authenticator
Hands-on experience with hardware troubleshooting and end-user device support
Excellent customer service skills with ability to communicate technical concepts to non-technical users
Strong organizational skills and attention to detail for inventory and ticket management
Preferred
CompTIA A+, Network+, or other relevant IT certifications
Experience with Jira Service Management or similar ticketing systems
Familiarity with Microsoft Intune, Autopilot, and endpoint management tools
Previous experience supporting a fast-paced technology or semiconductor company
Knowledge of networking fundamentals and basic troubleshooting
Ability to work independently and manage multiple priorities in a dynamic environment
Company
Astera Labs
Astera Labs is a semiconductor company that provides connectivity solutions for intelligent systems.
201-500 employees
H1B Sponsorship
Astera Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (44)
2023 (17)
2022 (26)
2021 (14)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$206.35MKey Investors
Fidelity
2024-03-20IPO
2022-11-17Series D· $150M
2021-09-27Series C· $50M
Leadership Team
Jitendra Mohan
CEO
Casey Morrison
Chief Product Officer, Co-Founder
Recent News
The Motley Fool
2026-01-07
2025-12-29
Company data provided by crunchbase