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JLL · 7 hours ago

Program Manager, Change Management

United States

Full-time

Remote

Senior Level

$122K/yr - $129K/yr

5+ years exp

JLL is a leading global provider of real estate and investment management services, and they are seeking a Program Manager for Change Management. This key role involves managing cross-functional projects, ensuring successful program delivery, and maintaining effective communication with stakeholders.

CommercialReal Estate

No H1B

Responsibilities

Overseeing and managing various projects and initiatives from initiation to completion as part of a larger program effort

Successful program delivery within defined timelines and budgets

The implementation of quality communications and change management best practices

Oversight of, and point of escalation for, key internal and Client stakeholders

Meeting or exceeding Account / Client KPI’s

Help develop and manage cross-functional program plans, including timelines, budgets, and resources

Facilitate with key stakeholders to ensure program and communication requirements are met

Oversee the program lifecycle from initiation to completion, ensuring adherence to timelines and budgets by program team members and deliverables are in compliance with established practices, processes and templates

Monitor and report program progress, highlighting any issues or risks, and recommending mitigation plans by working with program team members

Facilitate program meetings, capturing key discussion points and actions, to keep stakeholders informed and maintain program momentum

Ensure program scope changes are properly documented for leadership approval

Act as a liaison between different business units to facilitate effective program communications and information sharing

Collaborate with stakeholders to define program requirements and objectives

Regularly communicate project updates, milestones, and risks to stakeholders at various levels

Provide regular progress reports to clients and other relevant parties

Foster positive relationships with stakeholders, ensuring their expectations are managed and met

Manage client requests and change orders, aligning them with program objectives and constraints

Support the development and implementation of strategic communication plans to effectively engage internal and external stakeholders

Draft and edit a wide range of written materials, including account and client communications, presentations, and other program collateral

Assist in organizing and coordinating program and change management events, including town halls, presentations, and training sessions

Qualification

Program ManagementChange ManagementMicrosoft Office SuiteOrganizational SkillsCommunication SkillsProblem-solvingTime Management

Required

Bachelor's degree in construction management, project management, or a related field

5-8 years of relevant program or change management experience

Excellent organizational and time management skills, with the ability to manage multiple projects, tasks, and priorities simultaneously

Excellent written and verbal communication skills, with strong attention to detail and the ability to convey complex information in a clear and concise manner

Problem-solving and decision-making capabilities to address project issues and unplanned events

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience

Ability to work independently and proactively, while also being a team player