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ASM Global · 8 hours ago

Guest Service Representative of El Paso Water Parks

El Paso, TX

Full-time

Onsite

New Grad, Entry Level

ASM Global is a leader in privately managed public assembly facilities, currently seeking a Guest Service Representative for El Paso Water Parks. This role focuses on providing exceptional customer service by greeting guests, answering inquiries, and assisting with ticketing and entry processes while ensuring a positive and safe environment.

Entertainment

Responsibilities

Welcome guests to El Paso Waterparks in a warm friendly manner

Ability to provide information to guests related to ticket and season pass purchase options and polices

Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events

Interacts on the front line trying to deescalate any guest concerns, if unable to – know when to pull in management

Ability to implement strategic sales initiatives as trained by Guest Service lead, Guest service supervisor or Management

Ability to assist with and /or act as the host for birthday parties, Cabana Rentals, or any Special Groups or events

Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales

Responsible for the care and maintenance of issued equipment

Participate in service training programs for safety, and customer service

Serve in a public information/relations capacity

Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor

Complete all required company trainings and compliance courses as assigned

Adheres to company standards and maintains compliance with all policies and procedures

Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment

Maintains high standards, positive attitude, and professional appearance

Attend monthly staff meetings. Develop and maintain a harmonious working relationship with all other departments

Stay current with all training policies and procedures

Enforce El Paso Water Parks & Legends Global safety standards

Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements

Work extended and/or irregular hours including nights, weekends and holidays as needed

Performs other related duties as assigned

Qualification

Customer serviceBilingual EnglishBilingual SpanishFood Handler’s certificatePOS System experienceComputer knowledgeVerbal communicationFlexible schedule